Founding CSM - Fitness SaaS Growth & Onboarding

FLiiP; Quebec; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work model

Health & insurance benefits

Wellness program allowance

Direct access to executive team

Growth opportunities acrossdepartments

Job summary

FLiiP is seeking a proactive Customer Success Manager to drive retention, expansion, and advocacy for fitness clients. As a founding CS hire, you’ll build trusted relationships and ensure customers achieve measurable goals with FLiiP.

You will onboard new clients, identify expansion opportunities, advise on ROI, promote features, and collaborate with product and engineering to resolve issues. French/English bilingualism and 3–5 years in CS are preferred.

Qualifications

• 3–5 years in customer success, account management, or client-facing roles.
• Bilingual French/English (written and spoken).
• Experience in B2B SaaS or tech environments.
• Proven track record of managing customer relationships and retention.
• Analytical mindset with ability to interpret usage data.
• Self-motivated with strong organizational and project management skills.
• Fitness/wellness industry experience is a plus.

Responsibilities

• Onboard new clients and transition to FLiiP.
• Identify opportunities for account expansion and revenue growth.
• Advise customers on performance and ROI improvements.
• Communicate benefits of new features and drive adoption.
• Collaborate with product/engineering to resolve issues.
• Work with clients to demonstrate value and achieve results.

Skills

CS experience

Bilingual FR/EN

SaaS experience

Analytical mindset

Project management

Job description

FLiiP is seeking a proactive Customer Success Manager to drive retention, expansion, and advocacy for fitness clients. As a founding CS hire, you’ll build trusted relationships and ensure customers achieve measurable goals with FLiiP.

You will onboard new clients, identify expansion opportunities, advise on ROI, promote features, and collaborate with product and engineering to resolve issues. French/English bilingualism and 3–5 years in CS are preferred.