School Client Success Manager

Zoobean, Inc.; Canada; Remote; USD 65,000 - 85,000; Full time

Job summary

An established industry player is seeking a passionate School Client Success Manager to join their dynamic team. In this role, you will empower school librarians to cultivate reading habits among students, leveraging your expertise in K-12 education and customer engagement. Your day-to-day will include conducting client meetings, analyzing data to drive insights, and collaborating with a dedicated team to enhance client success. If you're motivated by making a positive impact and thrive in a startup environment, this opportunity offers a chance to grow with a company that values love, inclusion, and awesomeness in all its endeavors.

Benefits

Medical, Dental, and Vision Insurance

401K Plan with Company Match

Quarterly Bonus Plan

Work from Home

At least 15 Vacation Days Annually

Commission Plan

Qualifications

• Bachelor's degree required with experience in K-12 education.
• Strong communication and data analysis skills are essential.

Responsibilities

• Conduct meetings with clients to grow engagement and provide support.
• Track activities and collaborate with the team on strategies.

Skills

Communication Skills

Data Analysis

Customer Engagement

K-12 Education Experience

Entrepreneurial Mindset

Education

Bachelor's Degree

Tools

HubSpot

Zoom

Job description

In order to apply for this position, you must presently or previously have used Beanstack as an educator or librarian. Please also submit a cover letter to apply and clearly indicate in that cover letter that you are aware of these requirements.

The Big Picture

Do you enjoy helping others succeed and have a passion for technology that impacts peoples’ lives for good? Are you interested in helping school librarians motivate students to read more? As part of Zoobean’s client engagement team, you will have the opportunity to build lifelong reading habits for readers all around the world.

As a School Client Success Manager, you will work with a portfolio of school and district partners to help them build a culture of reading. Reporting directly to the School Success Management Team Lead, this person will partner with K-12 school and district leaders to plan, coordinate, and deliver support that moves adoptions from onboarding to optimization. The ideal candidate has excellent communication and organizational skills, an entrepreneurial mindset, and a data-driven approach. Also, they are kind and inclined to go the extra mile.

On a typical day you’ll be…

• Conducting meetings via Zoom with clients in your portfolio. These include quarterly business reviews to consult with clients on how to grow engagement, troubleshooting meetings, and training sessions.
• Responding to inbound email communication and proactively reaching out to clients via email and phone to provide support and grow engagement.
• Tracking activity via HubSpot and other internal tools, like our Client Health System.
• Collaborating with the team on how to grow engagement through training, communication, and new resources.
• Meeting with your team leader, your client success teammates, and occasionally the entire company.

You are successful if you are…

• Meeting and exceeding KPIs (key performance indicators) - Meetings completed, call and email activity, renewals, and engagement metrics.
• Continuously growing in support skills and knowledge.
• Responding well to coaching and learning from your teammates.
• Sharing feedback with your peers, manager, and co-workers across the company.
• Keeping the customer as your top priority.
• Exemplifying our three core values of love, inclusion, and awesomeness.

You’re a great fit if you are…

• Energized by a K-12 startup environment in which we’re building and evolving structure and processes as we grow.
• Aligned with a team-first mentality that values success in both collaboration and independent work.
• Excited to learn, implement, and evaluate new strategies.
• Motivated to exceed a goal.

Education, Experience, and Skills

• Bachelor’s Degree required.
• Experience in K-12 education required.
• Experience as a Beanstack client required.
• Experience in a startup, EdTech, or SaaS company preferred.
• Strong communication skills, particularly in questioning, listening, and presenting.
• Experience analyzing and drawing insights from data.
• Highest level of professionalism and integrity.
• Availability to travel in assigned portfolio as needed.

Salary and Benefits

• Salary will range from $65,000 to $85,000, commensurate with qualifications and experience.
• Commission plan with an additional $15,000 in compensation when the team reaches our renewal goals.
• Medical, dental, and vision insurance.
• 401K Plan with company match.
• Participation in company's quarterly bonus plan for employees.
• Work from home.
• At least 15 vacation days annually.

About Us

Zoobean’s flagship products help people achieve reading goals by tracking reading and participating in reading challenges. We serve more than 10,000 public library and school clients in the United States, Canada, and Australia. Over ten million readers currently use our platform, Beanstack, to track their reading, earn incentives, and stay motivated to read.

Our Shark Tank appearance brought us Mark Cuban as an investor. We have since picked up Kapor Capital, Militello Capital, AlphaLab Gear, RevUp Capital, and the AT&T Aspire Accelerator as believers and backers to our wonderful cause. Our customers range from big to small and include the Los Angeles Public Library, the Hawaii Department of Education, and the Department of Defense.

Diversity, Equity, and Inclusion

We believe diversity breeds innovation. We're building a product that helps librarians, educators, and families everywhere, and to do that well, we need a workforce that’s representative of the population we serve. We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day.

From the Heart

At Zoobean, we live out three core values that are represented in our logo:

• Love: We are passionate about the work we do and give everything we can to our customers, investors, and each other.
• Inclusion: Our company grew out of a calling to help children and families see themselves in the books they read. That same commitment to diversity runs through all we do and gives each of us an opportunity to express our full selves while feeling a sense of belonging to a larger community.
• Awesomeness: This one speaks for itself.

If this hits you in the heart and mind, then come work with us.