Scheduling & Staff Services Assistant

Vancouver Canucks; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

Vancouver Canucks is seeking a Scheduling and Staff Services Assistant for the People Team to support event staffing, payroll processing, and responsive service for staff and managers at Rogers Arena.

The role focuses on scheduling part-time staff for events, handling timesheets, and maintaining clear records, with a strong emphasis on teamwork and professional communication in a fast-paced environment.

Qualifications

• Some post-secondary education is an asset.
• 1 year experience scheduling part-time unionized employees is preferred.
• Experience in an administrative capacity or office setting.
• Experience with databases, preferably with an online scheduling or payroll system.
• Strong customer service orientation and professional communication.

Responsibilities

• Enter and complete payroll requirements and process timesheets.
• Assist with administrative tasks including handling staff calls and emails and data entry.
• Administer requests and changes to staffing and availability, keeping staffing levels adequate.
• Provide scheduling services for assigned client group, from collecting availability to deployment plans for events.
• Monitor staffing levels and liaise with managers to confirm deployment requirements.
• Provide departmental and managerial with staff information and required statistics.
• Maintain manuals and update event staff communications as needed.
• Support staff services duties and projects as required.

Skills

Scheduling

Customer service

Administrative support

MS Office

Time management

Education

Some post-secondary education

Tools

Databases

Online scheduling system

Payroll system

Job description

Description

POSITION SUMMARY:

The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)

• Enter and complete all payroll requirements and process timesheets
• Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication
• Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements
• Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events
• Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability
• Liaise with Event/Department Managers to confirm staffing deployment requirements
• Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required
• Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this roleli>
• Update event staff message boards and assist as required with other staff services duties and projects

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Some post-secondary education is an asset
• 1 years experience scheduling part-time unionized employees is preferred
• Previous experience working in an administrative capacity or office setting
• Experience with databases, preferably with an online scheduling or payroll system
• Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach
• Knowledge of payroll systems and timesheet processing an asset
• Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task
• Working knowledge of MS Office programs; quick to learn new programs
• Exceptional organizational and time management skills to meet tight deadlines
• Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans
• Ability to work independently
• Must be detail-oriented
• Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule

This position will remain open until filled.