Scheduling Systems Administrator

March-of-Dimes-Canad; Toronto; On-site; CAD 42,000 - 47,000; Full time

Job summary

March of Dimes Canada is seeking one full-time Scheduling Systems Administrator on a one-year contract to join our team in Central Toronto. The role provides scheduling and administrative support across Maple House, Meynell, Bloor, and McCaul Supportive Housing Programs. Salary is $21.90 per hour, up to 37.5 hours per week, with evenings 3:00 p.m.

to 11:00 p.m., Monday to Friday with alternating weekends. You will use Quatro or an equivalent scheduling system and ensure accurate master schedules

Qualifications

• High School Diploma or equivalent.
• Excellent telephone manner and customer service skills.
• Flexibility to adapt to changing demands of the job.
• Excellent interpersonal and communication skills.
• Strong math accuracy.
• Excellent writing and proofreading skills, with exceptional organizational skills.
• Scheduling experience is considered an asset.

Responsibilities

• Use the electronic Quatro Scheduling system to assist with developing and revising ongoing master schedules for clients and staff in accordance with client service and budgeted hours.
• Complete and revise block schedules, including call-ins and filling shifts as required.
• Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate.
• Schedule staff training and follow up on completion, including updating the 30-day overdue report.
• Ensure policy manuals are printed and updated at the program level.
• Ensure communication binders are updated and maintained at programs.
• Follow up on client feedback and consumer evaluations for staff performance reviews.
• Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving.
• Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff.
• Support all areas of Health and Safety within the programs.
• Perform additional related responsibilities as required.

Skills

Initiative & multitasking

Telephone & customer service

Interpersonal & communication

Attention to detail

Adaptability

Scheduling experience

Written communication

Education

High School Diploma or equivalent

Tools

MS Office

Navision

Quatro scheduling system

Job description

The Opportunity:

We are currently looking for one full-time, 1-year contract Scheduling Systems Administrator to join our team in Central Toronto.

The Scheduling Systems Administrator will provide scheduling and administrative support across Maple House, Meynell, Bloor, and McCaul Supportive Housing Programs.

Salary: $21.90 per hour
Hours: Up to 37.5 hours per week
Schedule: Evenings, 3:00 p.m. to 11:00 p.m., Monday to Friday, with alternating weekends and some flexibility to accommodate program scheduling needs.

Responsibilities:

• Use the electronic Quatro Scheduling system to assist with developing and revising ongoing master schedules for clients and staff in accordance with client service and budgeted hours
• Complete and revise block schedules, including call-ins and filling shifts as required
• Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate
• Schedule staff training and follow up on completion, including updating the 30-day overdue report
• Ensure policy manuals are printed and updated at the program level
• Ensure communication binders are updated and maintained at programs
• Follow up on client feedback and consumer evaluations for staff performance reviews
• Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving
• Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff
• Support all areas of Health and Safety within the programs
• Perform additional related responsibilities as required

Qualifications:

• High School Diploma or equivalent
• Ability to take initiative, multitask, and work under pressure while meeting deadlines
• Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system
• Excellent telephone manner and customer service skills
• Flexibility to adapt to changing demands of the job
• Excellent interpersonal and communication skills
• Strong math accuracy
• Excellent writing and proofreading skills, with exceptional organizational skills
• Scheduling experience is considered an asset
• Reliable mode of transportation

Please note this is a one-year contract.