Scheduling Operations Assistant

Mount Royal University; Calgary; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Flexibility in schedule

Hybrid work model

Affordable benefits

Job summary

Mount Royal University is seeking a Scheduling Operations Assistant in Calgary, Alberta. The role supports creation of fall, winter, spring, and summer schedules, final exam coordination, and room bookings within the Office of the Registrar.

The position offers flexible hours, with a variable schedule and a hybrid work arrangement. You will work with Infosilem and multiple student information systems to schedule ~4,000 courses and serve ~15,000 students and hundreds of faculty.

Qualifications

• Two-year diploma or equivalent required.
• One year post-secondary work experience; preference for Scheduling/Registrar experience.
• Experience with Infosilem, Banner, and Argos preferred.
• Familiarity with university policies and enrolment processes.
• Strong data entry and high attention to detail.
• Excellent written and interpersonal communication.
• Ability to handle high-stress deadlines with organization.
• Experience collaborating with diverse stakeholders, including faculty and leadership.
• Proficiency with Google applications (Gmail, Calendar, Drive, Docs, Sheets).
• Strong technical aptitude.

Responsibilities

• Analyze and action academic schedule change requests with policy and resource constraints.
• Assign instructors to courses in the student information system.
• Pull instructor assignment reports and distribute to departments.
• Create PLAR and Directed Readings courses in the SIS.
• Assist with exam administration and room space setup for credits.
• Assist with credit ad-hoc and general ad-hoc room bookings.
• Monitor Scheduling email inquiries.
• Coordinate scheduling for team, department, and faculty meetings.
• Maintain distribution lists and shared contact databases.
• Record, distribute, and track meeting minutes and actions items.
• Edit and review website content, reports, and communications.
• Create surveys to support planning initiatives and feedback collection.
• Support other enrolment functions during peak periods.

Skills

Data entry

Communication

Interpersonal skills

Attention to detail

Collaboration

Stress management

Education

Two-year diploma / equivalent

Journeyman ticket

Tools

Infosilem

Banner

Argos

Google apps

Job description

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Job Title

Scheduling Operations Assistant

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD03 Administrative Services III (Salary Grade 15)

Hybrid Work

This position is eligible

Position End Date

3/31/2027

Location

About this Position

About the Role

Working within the Scheduling department in the Office of the Registrar , this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. It is estimated that this role will work approximately 20-35 hours per week, though this is subject to change depending on operational needs.

Reporting to the Assistant Registrar, Scheduling, the Scheduling Operations Assistant supports essential scheduling operations related to the creation of fall, winter, spring, and summer credit and non-credit course schedules, final exam scheduling, ad-hoc room bookings, and final exam support services. This role contributes to the scheduling of almost 4,000 courses each semester, serving approximately 15,000 students and hundreds of faculty members. The position involves working with the Infosilem Academic Suite scheduling applications and multiple cross-functional student information systems. This position may also occasionally provide some general administrative support, or operational support for other functions in Enrolment Management.

Responsibilities

Academic Schedule Change Requests - 70%

• Analyze and action departmental academic schedule change requests, ensuring adherence to institutional policies and resource constraints

Other Scheduling Support Tasks - 20%

• Assign instructors to courses in the student information system
• Pull instructor assignment reports and send to academic departments
• Assist with the creation of Prior Learning and Recognition (PLAR) and Directed Readings courses in the student information system
• Assist with the administration and space setup of credit final exams
• Assist with credit ad-hoc and general ad-hoc room bookings
• Monitor and respond to inquiries received through the shared Scheduling email account

General Administrative Support - 5%

• Coordinate and support scheduling for team, departmental, and faculty meetings
• Maintain and update distribution lists and shared contact databases
• Record, distribute, and track meeting minutes and action items
• Edit and review content for websites, reports, and departmental communications
• Create and distribute basic surveys to support planning initiatives and feedback collection

Other Enrolment Management Support - 5%

• Provide support to other enrolment functions during peak periods, such as student inquiries, filing, event support, or other operational tasks

Qualifications

• Minimum Two-Year Diploma from a University or Equivalent or Journeyman Ticket
• Minimum one year of post-secondary work experience -- preference will be given to applicants with greater experience and/or experience working in Scheduling and/or the Office of the Registrar
• Experience using Infosilem, Banner, and Argos or similar softwares strongly preferred
• Experience working with university academic policies, procedures, and enrolment management processes
• Strong data entry skills and high level of attention to detail
• Excellent communication, writing, and interpersonal skills, with the ability to collaborate across departments
• Ability to handle high stress situations, particularly with competing deadlines, by staying organized, prioritizing effectively, and maintaining attention to detail.
• Experience working directly with diverse stakeholders, including those in high-level roles (e.g., faculty, academic leadership)
• Skilled in Google applications, including Gmail, Calendar, Drive, Documents, Sheets, among others
• Strong technical aptitude
  

Salary:$23.64 per hour

Closing Date: Open until suitable candidate is found - applications will begin being reviewed on September 1, 2026

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .