Admissions and Recruitment Assistant

Mount Royal University; Calgary; On-site; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Employer-paid training

Paid vacation

Winter closure

Personal days

Rec centre membership

Job summary

Mount Royal University in Calgary invites applications for the position of Admissions and Recruitment Assistant. This permanent, full-time role sits in a hybrid work arrangement and supports prospective students and their influencers by providing accurate information on admissions, programs, deadlines, and university policies.

The successful candidate will handle in-person, phone, and email inquiries, maintain knowledge across enrolment services, and collaborate with the Director and Coordinator

Qualifications

• Two-year diploma or equivalent.
• 12 - 18 months of previous related experience.
• Excellent customer service and communication skills to serve a high volume of individuals on a daily basis.
• Excellent interpersonal skills.
• Excellent organizational skills (ability to handle continuous telephone, email, and in-person traffic; multi-tasking).
• Understand why specific policies and procedures exist and be able to explain them fully to prospective students.
• Computer literacy as well as keyboarding speed and accuracy.
• Previous experience involving customer services-related activities.
• Ability to work independently and use a high level of independent judgment.

Responsibilities

• Provide accurate and complete information to prospective students. Must employ active listening skills to extract appropriate information to provide a relevant and accurate response. Service a wide variety of individuals from within and outside of MRU, resolving issues on the spot or within a very short time frame.
• Use exemplary customer service skills to convey information on admission requirements and program offerings to prospective students and their influencers.
• Interpret and dispense general information about University programs, services, policies, procedures and practices
• Provide accurate and complete information to prospective students
• Must employ active listening skills to extract appropriate information to provide relevant and accurate responses
• Maintain working knowledge of all functional areas within Enrolment Services and a general understanding of other departments to provide information about and directions to other departments within the institution. Dispense forms and published information from Admissions and Recruitment and Enrolment Services.
• Gather information for referral to the Coordinator, Student Recruitment or the Director, Admissions, and Recruitment on unique situations to ensure fair and equitable treatment of all applicants or for consideration of an exception if appropriate.
• Process general e-mail inquiries that come in through the automated email response system, EzRecruit, and other email accounts, by responding directly to most inquiries and referring the remainder appropriately within Admissions and Recruitment or to other departments across the institution.
• Explain and apply procedures fairly and equitably.
• Make evaluative decisions on the information provided by the prospective student/applicant and take appropriate action based on that information.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Policy explanation

Computer literacy

Typing speed/accuracy

Independent judgment

Multitasking

Education

Two-year diploma or equivalent

Tools

EzRecruit

Job description

Admissions and Recruitment Assistant - (3968)

Job Title

Admissions and Recruitment Assistant

Job Type

Permanent

Union

MRSA

Position Classification

SAD04 Administrative Services IV

Salary Grade

$46,501.00 - $58,822.40

FT or PT

Full-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

Location

About this Position

Note: There is a strong internal candidate for this position

About the Division

The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

About the Role

This is a key front-line position within the Admissions and Recruitment Office providing initial and ongoing information and service to prospective students and their influencers. The assistant must be knowledgeable about all aspects of Mount Royal University, including but not limited to, admission policies and procedures, academic program offerings, and dates and deadlines. General information related to the University is also required to respond to questions or make appropriate referrals. The incumbent must combine knowledge of the processes within Admissions and Recruitment with analysis of where the prospective student is within that process to direct and assist them in achieving their goal of successful admission. The Recruitment Assistant must consistently juggle in-person service with telephone calls and extensive email communication while completing other administrative duties.

Responsibilities

• Provide accurate and complete information to prospective students. Must employ active listening skills to extract appropriate information to provide a relevant and accurate response. Service a wide variety of individuals from within and outside of MRU, resolving issues on the spot or within a very short time frame.
• Use exemplary customer service skills to convey information on admission requirements and program offerings to prospective students and their influencers.
• Interpret and dispense general information about University programs, services, policies, procedures and practices
• Provide accurate and complete information to prospective students
• Must employ active listening skills to extract appropriate information to provide relevant and accurate responses
• Maintain working knowledge of all functional areas within Enrolment Services and a general understanding of other departments to provide information about and directions to other departments within the institution. Dispense forms and published information from Admissions and Recruitment and Enrolment Services.
• Gather information for referral to the Coordinator, Student Recruitment or the Director, Admissions, and Recruitment on unique situations to ensure fair and equitable treatment of all applicants or for consideration of an exception if appropriate.
• Process general e-mail inquiries that come in through the automated email response system, EzRecruit, and other email accounts, by responding directly to most inquiries and referring the remainder appropriately within Admissions and Recruitment or to other departments across the institution.
• Explain and apply procedures fairly and equitably.
• Make evaluative decisions on the information provided by the prospective student/applicant and take appropriate action based on that information.

Qualifications

• Two-year diploma or equivalent
• 12 - 18 months of previous related experience
• Excellent customer service and communication skills to serve a high volume of individuals on a daily basis
• Excellent interpersonal skills
• Excellent organizational skills (ability to handle continuous telephone, email, and in-person traffic; multi-tasking)
• Understand why specific policies and procedures exist and be able to explain them fully to prospective students
• Computer literacy as well as keyboarding speed and accuracy
• Previous experience involving customer services-related activities
• Ability to work independently and use a high level of independent judgment

Salary: $46,501.00 - $58,822.40 per annum

Closing date: Open until a suitable candidate is found

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.