Fitness Centre Associate

Mount Royal University; Calgary; On-site; CAD 21,000 - 27,000; Part time

Job summary

Mount Royal University is hiring a Fitness Centre Associate to support Cougars Athletics & Recreation. The role offers flexible hours, a casual/union environment, and a hybrid work arrangement. You will help keep the fitness areas clean, assist with equipment usage, and ensure safety and accessibility standards are met.

Shifts run across early mornings, days, and evenings, with weekends included. You will deliver exceptional member service, guide program offerings, and assist with event setups

Qualifications

• Current Intermediate First Aid with CPR-C or ability to obtain certification within 60 days of employment.
• At least one year of experience in the fitness or recreation industry.

Responsibilities

• Fitness Operations & Supervision: Monitor fitness areas and patrons, enforce rules.
• Front Desk Operations: Greet patrons, answer questions, manage check-in/check-out equipment.
• Facility Maintenance: Keep workout spaces clean and organized.
• Equipment Care: Log and report equipment needing maintenance or repair.
• Client Relations: Address customer concerns with professionalism.
• Service Knowledge: Maintain up-to-date knowledge of memberships and programs.
• Event Support: Assist with room setups for programs and events.

Skills

Communication

Interpersonal skills

Customer service

Conflict resolution

Education

Health & Physical Education Degree or Kinesiology Degree

Personal Fitness Trainer Diploma or equivalent

Personal Trainer certification or in progress

Tools

ActiveNet software

Job description

Job Title

Fitness Centre Associate

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

4/30/2027

Location

About this Position

About the Role

Working within Cougars Athletics & Recreation, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Fitness Centre Associate is a motivated and positive individual who takes pride in their work. They possess an outgoing, fun, and professional demeanour. In this role, you will be responsible for providing an exceptional customer experience to our members in support of our Recreation and Athletic programs. Your duties will include keeping the fitness areas clean, assisting with equipment usage, ensuring compliance with health and safety regulations and accessibility standards, and upholding facility rules and policies.

Shifts occur between 6:00 AM and 11:00 PM, weekdays, and 8:00 AM and 8:00 PM, weekends; staff must be able to work shifts within this range.

Responsibilities

Fitness Operations & Supervision

• Active Supervision: Monitor fitness areas and patrons to ensure safety and enforce facility rules and regulations.
• Front Desk Operations: Manage the fitness center desk, greet patrons, answer questions, and oversee the check-in/check-outof equipment.
• Facility Maintenance: Ensure workout spaces remain clean, organized, and presentable at all times.
• Equipment Care: Conduct routine checks to identify, log, and report equipment requiring maintenance or repair.

Customer Service & Administrative Support

• Client Relations: Address and resolve customer concerns with professionalism and empathy.
• Service Knowledge: Maintain up-to-date expertise on memberships, personal training packages, programs, and facility offerings to guide users.
• Event Support: Assist the Fitness Shift Lead with room and facility setups for fitness programs,rentals, courses, and special events.
• Team Collaboration: Execute additional operational tasks as assigned by shift leads, supervisors, and recreation staff.

Safety & First Aid

Emergency Response: Serve as an immediate responder for first aid incidents, providing prompt care and proper incident documentation.

Qualifications

Preferred:

• Health & Physical Education Degree or Kinesiology Degree (or working towards).
• Personal Fitness Trainer Diploma or equivalent (or working towards).
• Personal Trainer certification or in progress (e.g., C-SEP, ACE).
• Specialty certifications (e.g., Older Adult, Strength and Conditioning).

Minimum:

• Current Intermediate (Standard) First Aid with CPR-C or the ability to obtain certification within 60 days of employment.
• At least one year of experience in the fitness or recreation industry.

Assets:

• Knowledge of ActiveNet software.
• Excellent communication, organizational, and interpersonal skills.
• Customer service and conflict resolution experience.

Salary: $15.45 - $19.44 per hour

Closing Date: Open until a suitable candidate is found.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .