Scheduling Lead - Healthcare Team Lead (NS)

The Warrington Group; Bedford; On-site; CAD 61,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid vacation and sick time

Onboarding program

Job summary

Remember When HealthCare in Bedford, Nova Scotia, is seeking a Scheduling Lead to guide a team of five Care Schedulers and oversee daily scheduling for private clients and facilities.

You will report to the Care Manager, drive coverage decisions, ensure clear communications, and work on process improvements as the organization grows. This is an in-office role based in Bedford with six-month onboarding and a strong emphasis on teamwork.

Qualifications

• Experience leading a scheduling or operations team in healthcare.
• Strong communication and decision-making under pressure.
• Ability to coach and develop staff.
• Comfort with scheduling software and technology.
• In-office position based in Bedford, NS with eligibility to work in Canada.

Responsibilities

• Lead, coach, and support a team of five Care Schedulers, setting clear expectations and helping team members manage their workload.
• Oversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptly.
• Support complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possible.
• Ensure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teams.
• Respond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affected.
• Monitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gaps.
• Identify opportunities to improve scheduling processes, coverage, and overall efficiency.
• Work closely with the Care Manager and Hiring Team to identify current and upcoming staffing needs.
• Support the Scheduling Team in problem-solving and managing competing priorities.
• Help maintain consistent scheduling practices and service standards across the organization.

Skills

Leadership

Scheduling coordination

Team coaching

Job description

Remember When HealthCare in Bedford, Nova Scotia, is seeking a Scheduling Lead to guide a team of five Care Schedulers and oversee daily scheduling for private clients and facilities.

You will report to the Care Manager, drive coverage decisions, ensure clear communications, and work on process improvements as the organization grows. This is an in-office role based in Bedford with six-month onboarding and a strong emphasis on teamwork.