Scheduling Lead

Zohorecruit; Bedford; On-site; CAD 61,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid vacation and sick time

Onboarding program

Job summary

Remember When HealthCare in Bedford, Nova Scotia, is seeking a Scheduling Lead to guide a team of five Care Schedulers and oversee daily scheduling for private clients and facilities.

You will report to the Care Manager, drive coverage decisions, ensure clear communications, and work on process improvements as the organization grows. This is an in-office role based in Bedford with six-month onboarding and a strong emphasis on teamwork.

Qualifications

• Experience leading a scheduling or operations team in healthcare.
• Strong communication and decision-making under pressure.
• Ability to coach and develop staff.
• Comfort with scheduling software and technology.
• In-office position based in Bedford, NS with eligibility to work in Canada.

Responsibilities

• Lead, coach, and support a team of five Care Schedulers, setting clear expectations and helping team members manage their workload.
• Oversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptly.
• Support complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possible.
• Ensure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teams.
• Respond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affected.
• Monitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gaps.
• Identify opportunities to improve scheduling processes, coverage, and overall efficiency.
• Work closely with the Care Manager and Hiring Team to identify current and upcoming staffing needs.
• Support the Scheduling Team in problem-solving and managing competing priorities.
• Help maintain consistent scheduling practices and service standards across the organization.

Skills

Leadership

Scheduling coordination

Team coaching

Job description

On behalf of our client, Remember When HealthCare, we are looking for a Scheduling Lead to join their growing team in Bedford, Nova Scotia.

About Our Client

Remember When HealthCare is a locally owned healthcare organization providing personalized home and community care throughout Nova Scotia. Their team is built around a simple belief that dependable, compassionate care starts with the people delivering it.

As the organization continues to grow, strong communication, teamwork, and reliable scheduling are essential to ensuring clients and families receive the consistent care they depend on.

The Opportunity

A reliable schedule is essential to consistent care. When a shift changes or a staffing challenge arises, clients, families, facilities, and employees need clear communication and a team that can respond quickly. As Scheduling Lead, you will guide a team of five Care Schedulers and oversee the day-to-day coordination of scheduling for private clients and facilities. Reporting to the Care Manager, you'll help the team stay ahead of coverage needs, resolve scheduling challenges, and ensure clients continue receiving dependable service.

This is an opportunity for someone who enjoys leading people while still being involved in the day-to-day work. You'll be the person the scheduling team can turn to when challenges arise, while also looking at the bigger picture and identifying ways to make scheduling more efficient and effective as the organization continues to grow.

The Ideal Candidate

You have experience in scheduling, healthcare, home care, staffing, or another fast-moving operational environment and understand how quickly priorities can change. You're organized, calm under pressure, and comfortable making thoughtful decisions when several things need attention at once. You communicate clearly, follow through on details, and aren't afraid to address concerns directly when needed.

You're also someone who enjoys supporting a team. Previous leadership or supervisory experience is an asset, but equally important is your ability to coach others, set clear expectations, solve problems, and help people work effectively together.

Responsibilities

• Lead, coach, and support a team of five Care Schedulers, setting clear expectations and helping team members manage their workload
• Oversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptly
• Support complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possible
• Ensure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teams
• Respond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affected
• Monitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gaps
• Identify opportunities to improve scheduling processes, coverage, and overall efficiency
• Work closely with the Care Manager and Hiring Team to identify current and upcoming staffing needs
• Support the Scheduling Team in problem-solving and managing competing priorities
• Help maintain consistent scheduling practices and service standards across the organization

Requirements

• Previous experience in scheduling, healthcare, home care, staffing, workforce coordination, or a similar operational environment
• Previous leadership, supervisory, or team lead experience considered an asset
• Strong organizational and time management skills with the ability to manage competing priorities
• Strong problem-solving skills and sound judgment when responding to changing or urgent situations
• Excellent verbal and written communication skills
• Comfortable coaching team members, providing direction, and addressing concerns when necessary
• Strong attention to detail and commitment to accurate scheduling and communication
• Confidence using scheduling software and other technology-based systems
• Ability to work collaboratively with clients, families, employees, facilities, and internal teams
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment
• $68,000 annual salary, dependent on experience
• Comprehensive health and benefits package
• Paid vacation and sick time
• In-office position based in Bedford, Nova Scotia
• Opportunity to join a growing healthcare organization with potential for long-term growth
• Six-month onboarding and probationary period designed to support long-term success

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*