Care Manager

The Warrington Group; Bedford; On-site; CAD 68,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Flexible schedule

In-office leadership

Onboarding support

Job summary

Remember When Healthcare seeks a Care Manager in Nova Scotia to lead client and employee experiences. You will connect clients, families, and care teams from inquiry through onboarding and ongoing support, ensuring exceptional service.

The role emphasizes leadership, problem-solving, and process improvement, with travel across Nova Scotia and a focus on developing others within a growing organization.

Qualifications

• Must be a licensed LPN in good standing.
• Experience in leadership, care coordination, or healthcare operations preferred.
• Strong communication and relationship-building abilities are essential.

Responsibilities

• Serve as primary connection between clients, families, caregivers, scheduling, and recruitment teams.
• Coordinate client onboarding, assessments, and ongoing support across Nova Scotia.
• Lead team meetings and support employee development with a culture of accountability.

Skills

Leadership

Relationship-building

Problem-solving

Organization

Communication

Empathy

Decision-making

Education

LPN license

Tools

Healthcare scheduling software

Job description

On behalf of our client, Remember When Healthcare, we are looking for aCare Manager to join their growing team.

About Our Client

Remember When Healthcare is a growing healthcare organization dedicated to delivering high-quality, client-centered care throughout Nova Scotia. Their team is built on compassion, professionalism, and a genuine commitment to supporting both clients and employees.

As demand continues to grow, Remember When Healthcare is investing in leadership and building the infrastructure needed to support its next stage of growth. This role represents an opportunity to join a passionate team and play a meaningful part in shaping the client and employee experience moving forward.

The Opportunity

This isn't a traditional nursing role. Remember When Healthcare is seeking a healthcare professional who is ready to step into a leadership position where relationship-building, problem-solving, and operational oversight take center stage.

As a Care Manager, you will become a key connection point between clients, families, caregivers, scheduling teams, and recruitment. From the moment a new client reaches out, through onboarding and ongoing support, you'll help ensure they receive an exceptional experience while supporting the internal teams that make care delivery possible.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and wants to make a meaningful impact beyond direct clinical care. You'll have the opportunity to influence processes, support team development, and play an important role in helping the organization continue to grow.

Requirements

The Ideal Candidate

You're an LPN who enjoys people just as much as patient care.

You may have discovered that what energizes you most isn't bedside nursing, but supporting others, solving problems, building relationships, and helping things run smoothly behind the scenes. You're confident, organized, and comfortable making decisions, while still bringing empathy and compassion to every interaction.

You know how to balance accountability with support. You can navigate difficult conversations when needed, but people also trust you because you're approachable, fair, and genuinely invested in helping clients, families, and colleagues succeed.

Most importantly, you're looking for an opportunity to step into a leadership role where you can take ownership, contribute ideas, and make a lasting impact within a growing organization.

Responsibilities

As a Care Manager, you'll be at the center of the client and employee experience, helping ensure care is delivered seamlessly while supporting the teams that make it happen.

You will

• Serve as the primary point of connection between clients, families, caregivers, scheduling, and recruitment teams
• Guide clients through their journey, from initial inquiry and assessment coordination through onboarding and ongoing support
• Coordinate and oversee client assessments across Nova Scotia, ensuring a smooth and positive experience from start to finish
• Review assessment documentation for accuracy and completeness while helping maintain high standards of care
• Build strong relationships with clients through regular follow-up conversations and proactive support
• Partner with scheduling and recruitment teams to solve challenges, remove roadblocks, and improve operational efficiency
• Help navigate and resolve escalated client and caregiver concerns with professionalism, empathy, and sound judgment
• Lead team meetings, support employee development, and foster a culture of accountability, communication, and continuous improvement
• Monitor day-to-day operations and proactively address service, scheduling, or client concerns before they become larger issues
• Support the onboarding and development of nurses and field staff, helping set them up for success
• Maintain accurate documentation and records while ensuring continuity of care and service excellence
• Identify opportunities to improve processes, strengthen client satisfaction, and enhance the overall employee experience

Qualifications

• We're looking for an experienced LPN who is ready to leverage their clinical background in a leadership-focused, non-traditional nursing role.
• Active Licensed Practical Nurse (LPN) license in good standing with the appropriate regulatory body
• Previous leadership, supervisory, care coordination, healthcare operations, or client services experience preferred
• Experience supporting or training other healthcare professionals is considered an asset
• Strong technology skills and confidence learning new systems and software
• Experience managing multiple priorities in a fast-paced environment
• Valid driver's license and access to a reliable vehicle
• Willingness to travel occasionally throughout Nova Scotia as required
• Exceptional communication and relationship-building abilities
• Strong organizational skills with outstanding attention to detail
• Confident decision‑maker who can balance empathy with accountability
• Ability to navigate challenging conversations professionally and effectively
• Compassionate, client‑centered approach to care and service
• Self‑motivated, adaptable, and comfortable working independently
• Positive leader who enjoys supporting, coaching, and developing others

Compensation and Benefits

• Competitive salary ranging from approximately $68,000–$75,000 annually, based on relevant experience
• Comprehensive health and benefits package
• Paid vacation and sick time
• Mileage reimbursement for work‑related travel
• Flexibility for occasional evening assessments or meetings, with schedule adjustments as needed
• In‑office leadership role within a growing healthcare organization
• Six‑month onboarding and probationary period designed to support long‑term success
• Opportunity to play a key leadership role and help shape the future growth of a rapidly expanding healthcare organization

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Candidates must be legally eligible to work in Canada on a permanent basis without requiring employer support for a work permit or immigration application*