Salesforce Administrator / Business Analyst

Onyx Technologies Corporation; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Onyx Technologies Inc., a Montreal-based real estate CRM built on Salesforce, seeks a Salesforce Administrator / Business Analyst to own end-to-end admin and analysis work. You’ll translate business needs into scalable Salesforce solutions, collaborate with multiple teams, and maintain data integrity and documentation.

The role emphasizes maintainability and clear stakeholder communication. You will configure automations, security models, and data models, monitor platform health, and drive

Qualifications

• 5+ years in the Salesforce ecosystem in an admin / consultant / BA role with hands-on delivery responsibility.

Responsibilities

• Partner with Product, Customer Success, and internal stakeholders to translate business needs into Salesforce solutions.
• Perform impact analysis on new requests: identify downstream effects on automation, security, the data model, and integrations.
• Configure and enhance Salesforce using best-practice patterns (Flows, page layouts, record types, permission sets).
• Support platform health by monitoring errors, investigating incidents, and coordinating fixes.
• Create and maintain clear documentation across the data model, key objects, user personas, and core processes.
• Improve data integrity through validation strategies, deduplication, and practical governance.

Skills

Salesforce Administration

Business Analysis

Stakeholder Communication

Data Modeling

Tools

Copado

Gearset

Apex

Job description

Salesforce Administrator / Business Analyst

Onyx Technologies is a Montreal-based real estate CRM built on Salesforce. We help real estate organizations run smoother operations by connecting teams, workflows, and data in one place. As we grow, we're investing in strong CRM foundations: clean data models, maintainable automation, thoughtful integrations, and clear documentation.

Who this role is for

• You've owned Salesforce admin and business-analysis work end to end: discovery, solution design, build, testing, rollout, and iteration.
• You're comfortable navigating complexity (multiple teams, apps, and competing priorities) and bring structure without slowing things down.
• You care about maintainability: you don't just make it work, you improve how it works over time.
• You're a strong communicator who can align stakeholders, write clear documentation, and explain trade-offs to technical and non-technical audiences.

What you'll do

• Partner with Product, Customer Success, and internal stakeholders to translate business needs into Salesforce solutions.
• Perform impact analysis on new requests: identify downstream effects on automation, security, the data model, and integrations.
• Configure and enhance Salesforce using best-practice patterns (Flows, page layouts, record types, permission sets).
• Support platform health by monitoring errors, investigating incidents, and coordinating fixes.
• Create and maintain clear documentation across the data model, key objects, user personas, and core processes.
• Improve data integrity through validation strategies, deduplication, and practical governance.

What we're looking for

• 5+ years in the Salesforce ecosystem in an admin / consultant / BA role with hands-on delivery responsibility.
• Strong Salesforce administration skills: security model, Flows, data management, and configuration best practices.
• Experience translating requirements into build-ready user stories and validating outcomes with stakeholders.
• Ability to troubleshoot platform issues using logs, error emails, and structured investigation.

Nice to have: Salesforce certifications, experience with DevOps/release tooling (Copado, Gearset), exposure to Apex, and familiarity with real estate operations workflows.

• Work from our Montreal office as much or as little as you like.
• Permanent role, compensation aligned with current market.
• Start date: as soon as possible.