Sales Training Manager

Teleperformance Spain; Toronto; On-site; CAD 68,000 - 83,000; Full time

Job summary

Teleperformance is seeking a dynamic Training Manager to lead the training team and develop internal programs for Google products including Search, Display, YouTube and Shopping. The role reports to the Training Director and is 100% onsite at the Toronto office.

You will design modules, manage multiple projects, and translate product knowledge into compelling narratives for clients and agencies, driving excellence in training delivery.

Qualifications

• Experience in training and leading teams responsible for onboarding and development.
• Strong business sense and training acumen with ability to manage multiple projects.
• Ability to translate product knowledge into client-facing narratives.

Responsibilities

• Manage and direct a robust team of Trainers dedicated to onboarding and development.
• Ensure programs are supported through rigorous training protocols that guarantee service delivery and client satisfaction.
• Design and iterate training modules and lesson plans, including Google product training.

Skills

Training management

Google product training

Product knowledge

Education

College Diploma / Degree

Tools

Google Ads

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Location: Toronto Office (Eglinton East or The Well, DT Toronto), 100% onsite

Reports to: Training Director

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: Yes

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision‑making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

We are seeking a dynamic individual, with outstanding product knowledge and a passion for training and managing the training team. Candidates should possess strong business and training acumen and outstanding ability to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on Google products including Search, Display, YouTube and Shopping - translating this knowledge into sales narratives with clients and agencies.

Annual Base Salary starting at CAD 75,000 CAD per yr

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.
• Ensure all programs are expertly supported through rigorous training protocols that guarantee exceptional service delivery and client satisfaction.
• Design and iterate training modules, lesson plans,