Sales Technical Support Specialist

Dana Canada Corp.; Golden Horseshoe; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Sales Technical Support Specialist to enhance customer experience and support the sales process. This hybrid role involves engaging with customers, managing inquiries, and collaborating with internal teams to ensure timely responses. Ideal candidates will possess strong analytical and problem-solving skills, with a background in the bearing and power-transmission industry. Join a dynamic team dedicated to fostering innovation and overcoming challenges in a fast-paced environment, while contributing to the success of a global leader in driveline and thermal-management technologies.

Qualifications

• 1-2 years of assembly experience in a manufacturing environment.
• Basic computer skills and experience with inventory software.

Responsibilities

• Answer customer inquiries via phone and email.
• Enter quotations and sales orders into the ERP system.
• Build and develop relationships with customers.

Skills

Customer Service

Analytical Skills

Problem Solving

Conflict Resolution

Fluent in English

French Speaking

Time Management

Education

High School Diploma

Tools

ERP System

Inventory Software

Industrial Handling Equipment

Job description

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Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Overview:

Dana SAC Canada Limited is seeking a Sales Technical Support Specialist. This is a hybrid position responsible for all aspects of the customer experience. This individual will gain excellent experience and understanding of the entire sales process by working with outside sales, and members of the internal teams to grow existing customers and create new ones while providing supply chain and logistics support. This position requires the ability to follow operations guidelines.

Essential Duties and Responsibilities:

• Inside sales role, which involves answering customer inquiries via the phone, email, etc.
• Assist with internal and external activities with our products. Collecting data from the customers which assists us with the correct product selection.
• Supporting the customers requests by working with our teams around the world to ensure the requests are met in a timely manner. (pricing, quotations and follow-up)
• Enter quotations and sales orders into our ERP system.
• Build and develop relationships with our customer base.
• Performs all position responsibilities in a safe manner and in accordance with all prescribed guidelines and work instructions.
• Maintains accurate records, cleanliness, and work area organization.
• Previous experience in the bearing and power-transmission industry
• Fluent in English (French speaking would be a good asset)
• Strong analytical, problem solving and conflict resolution skills.
• Experience with operating industrial handling equipment including, but not limited to: overhead cranes, fork trucks and strapping machines.
• Ability to work independently, multi-task, prioritize, and manage time effectively in a fast-paced environment.

Education and Experience Required:

• High School diploma or equivalent.
• Basic computer skills and inventory software
• Mechanically inclined
• 1-2 years assembly experience in manufacturing environment
• Able to lift 50-lbs and stand for approximately 95% of time.
• Electric forklift license

Work Environment:
Office and warehouse

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.