Sales Team Lead & Customer Experience Coach

London Drugs INTERNAL; Vancouver; On-site; CAD 48,000 - 72,000; Full time

Job summary

London Drugs is hiring for Sales Supervisors to lead merchandising, customer service and daily store operations. As first line management, you will direct employees toward company objectives and ensure operations run efficiently.

This role requires a customer-focused approach, the ability to work in a fast-paced environment, and strong leadership and communication skills to maintain professional, helpful service.

Qualifications

• Store Manager endorsement required.
• Current performance review indicating readiness for promotion.
• Completion of mandatory management training courses.
• Initiative to develop supervisory skills.
• Proven merchandising and customer service skills.

Responsibilities

• Oversee merchandising, customer service and store operations.
• Direct staff toward company objectives and ensure daily operations run smoothly.
• Provide high-quality customer service in a fast-paced environment.
• Coordinate with store team to act as relief for one another.

Skills

Retail management

Merchandising

Customer service

Leadership

Communication

Productivity

Policy knowledge

Conflict resolution

Team collaboration

Training completion

Job description

London Drugs is hiring for Sales Supervisors to lead merchandising, customer service and daily store operations. As first line management, you will direct employees toward company objectives and ensure operations run efficiently.

This role requires a customer-focused approach, the ability to work in a fast-paced environment, and strong leadership and communication skills to maintain professional, helpful service.