Retail Team Lead: Customer Service & Merchandising

London Drugs INTERNAL; Nanaimo; On-site; CAD 42,000 - 64,000; Full time

Job summary

London Drugs is hiring for Sales Supervisors to oversee merchandising, customer service, and store operations. Supervisors direct staff, share duties as relief, and act as the first line of management to achieve company objectives while ensuring efficient daily operations.

You will lead a fast-paced team, maintain service quality, and contribute to a professional, courteous shopping experience. The role emphasizes leadership, teamwork, and operational excellence.

Qualifications

• Endorsement by Store Manager with recommendation letter.
• Current performance review indicating readiness for promotion.
• Completion of management training courses required for current role.
• Willingness to take responsibility and develop supervisory skills.
• Proven merchandising and customer service skills.
• High productivity and task completion drive.
• Positive, mature, outgoing leadership style.
• Excellent interpersonal and communication skills.
• Basic understanding of company policies and procedures.
• Basic leadership and conflict-resolution skills are assets.

Responsibilities

• Merchandising, customer service, and general store operations responsibilities.
• Direct employees toward company objectives and ensure efficient daily operations.
• Serve as relief for one another as first line management.
• Provide quality service in a fast-paced environment while staying professional.

Skills

Interpersonal skills

Communication skills

Merchandising

Customer service

Leadership

Conflict resolution

Job description

London Drugs is hiring for Sales Supervisors to oversee merchandising, customer service, and store operations. Supervisors direct staff, share duties as relief, and act as the first line of management to achieve company objectives while ensuring efficient daily operations.

You will lead a fast-paced team, maintain service quality, and contribute to a professional, courteous shopping experience. The role emphasizes leadership, teamwork, and operational excellence.