Sales Systems Analyst – CRM, LIMS & Dashboards

SGS; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

SGS in Canada is seeking a Sales Systems Analyst to connect the Sales organization with lab and IT platforms, turning data into reports, dashboards, and forecasts while ensuring the underlying systems are configured and adopted effectively.

You will liaise with sales, laboratories, business, and IT teams, translating requirements, supporting end users, and driving process improvements to strengthen sales performance and lab operations.

Qualifications

• Bachelor’s degree or equivalent; pharma or lab operations experience preferred.
• Experience with LIMS, Salesforce, or document workflow systems.
• 2+ years of CRM experience; intermediate Excel required; LabVantage LIMS skills.

Responsibilities

• Provide regular sales analytics, pipeline analysis, and forecasting support.
• Measure and communicate sales KPIs for teams; analyze performance trends.
• Create, update, and distribute sales reports and dashboards for Sales and Management.
• Support Salesforce data management and CRM data quality initiatives.
• Participate in UAT, validation, and deployment of system changes.
• Collaborate with product owners and cross-functional teams across operations, sales, IT, and laboratories.

Skills

CRM systems

Pivot tables

Data analysis

Data visualization

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

LIMS

LabVantage

Job description

SGS in Canada is seeking a Sales Systems Analyst to connect the Sales organization with lab and IT platforms, turning data into reports, dashboards, and forecasts while ensuring the underlying systems are configured and adopted effectively.

You will liaise with sales, laboratories, business, and IT teams, translating requirements, supporting end users, and driving process improvements to strengthen sales performance and lab operations.