Sales Support Specialist

Amphenol CONEC North America; Toronto; Hybrid; CAD 42,000 - 56,000; Full time

Job summary

Amphenol CONEC North America is seeking two Sales Support Specialists to join our team in Mississauga, ON, with Cary, NC as a possible hybrid option. You will work closely with Sales, Planning, Production, Purchasing and Shipping to ensure customer needs are understood, communicated and delivered, while supporting a fast-paced manufacturing environment.

You will manage inquiries, quotations, orders, and orders status in our ERP/CRM systems, and partner with cross-functional teams to improve

Qualifications

• 2+ years of experience in sales support, customer service, inside sales, order management, or a related position.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience working with CRM and/or ERP systems.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Provide daily sales and customer support to our sales team and customers.
• Respond promptly and professionally to customer inquiries regarding pricing, products, lead times, availability, orders, and shipments.
• Prepare, issue, and maintain customer quotations.
• Enter and maintain customer orders accurately in our ERP system.
• Monitor open quotations and opportunities and assist with customer follow-up.
• Maintain accurate customer, contact, quotation, and opportunity information in our CRM.
• Coordinate with Planning, Production, Purchasing, Warehouse, and Shipping to obtain accurate information for customers.
• Track customer orders and proactively communicate changes to delivery schedules or availability.
• Assist with resolving customer issues and escalating concerns when necessary.
• Prepare sales reports and assist with maintaining accurate sales information.
• Support account managers and sales representatives with customer requests and follow-up.
• Assist with customer documentation and special requirements.
• Identify opportunities to improve sales processes, communication, and customer service.
• Take ownership of assigned tasks and follow them through to completion.

Skills

Customer-focused

Highly organized

Detail-oriented

Strong communicator

Problem solver

Team player

Independent worker

Tools

Excel

Outlook

CRM systems

ERP systems

Microsoft Dynamics BC

Monday.com

Salesforce

Job description

Company Description:

Amphenol CONEC — a global leader in \"Technology in Connectors,\" designing and manufacturing connector solutions for some of the most demanding applications in the world. Our portfolio spans D-SUB and IP67 D-SUB connectors, hybrid power-and-data connectors, M8/M12 circular connectors, heavy equipment connectors, and RJ45/USB/Fiber Optic systems built for harsh environments.

Our connectors are trusted across a wide range of industries, including automation, communication, aviation, medical, renewable energy, robotics, transportation and railway technology, and heavy equipment. Wherever reliable, high-performance connectivity is mission-critical, Amphenol CONEC is engineered to perform.

We're driven by innovation, precision engineering, and a commitment to quality — and we're growing our team to help us keep pace with the industries we serve. Join us and be part of a company shaping the future of connector technology.

Location: Mississauga (Toronto), ON and Cary (Raleigh), NC

Job Type: Full-Time

Reports To: Business Manager

Build Your Career With Us

Are you a highly organized, customer-focused professional who enjoys being the person who keeps things moving?

We are looking for two (2) Sales Support Specialists to join our team and become an important part of our sales organization. This is more than an administrative position—you will work directly with customers and collaborate closely with Sales, Planning, Production, Purchasing, and Shipping to make sure customer needs are understood, communicated, and delivered on. Both positions are in office but the Cary, NC position could be a hybrid WFH consideration.

If you enjoy solving problems, managing multiple priorities, working with customers, and being part of a team where your work makes a difference, we want to hear from you.

What You’ll Be Responsible For

• Provide daily sales and customer support to our sales team and customers.


• Respond promptly and professionally to customer inquiries regarding pricing, products, lead times, availability, orders, and shipments.


• Prepare, issue, and maintain customer quotations.


• Enter and maintain customer orders accurately in our ERP system.


• Monitor open quotations and opportunities and assist with customer follow-up.


• Maintain accurate customer, contact, quotation, and opportunity information in our CRM.


• Coordinate with Planning, Production, Purchasing, Warehouse, and Shipping to obtain accurate information for customers.


• Track customer orders and proactively communicate changes to delivery schedules or availability.


• Assist with resolving customer issues and escalating concerns when necessary.


• Prepare sales reports and assist with maintaining accurate sales information.


• Support account managers and sales representatives with customer requests and follow-up.


• Assist with customer documentation and special requirements.


• Identify opportunities to improve sales processes, communication, and customer service.


• Take ownership of assigned tasks and follow them through to completion.


• Perform other sales support and administrative responsibilities as required.

What Makes You a Great Fit

We are looking for someone who is:

• Customer-focused and takes pride in providing excellent service.


• Highly organized and able to manage multiple priorities at the same time.


• Detail-oriented, with a strong focus on accuracy.


• A strong communicator who is comfortable speaking with customers and internal teams.


• A problem solver who takes initiative rather than waiting for someone else to find the answer.


• Comfortable working in a fast-paced environment where priorities can change.


• A team player who enjoys working cross-functionally.


• Able to work independently while knowing when to ask questions or elevate an issue.

Qualifications

• 2+ years of experience in sales support, customer service, inside sales, order management, or a related position.


• Strong Microsoft Office skills, particularly Excel and Outlook.


• Experience working with CRM and/or ERP systems.


• Excellent written and verbal communication skills.


• Strong organizational and time-management skills.


• Ability to prioritize work and meet deadlines.

Experience That Will Set You Apart

• Experience in a manufacturing, industrial, electrical, electronics, or OEM environment.


• Experience with Microsoft Dynamics Business Central or another ERP system.


• Experience with Monday.com, Salesforce, or another CRM platform.


• Experience with quoting, purchase orders, order management, distribution, or supply chain processes.


• Experience supporting customers in the United States and/or Canada.

What You Can Expect

• A collaborative team environment where your contributions are valued. (Mississauga, ON location)


• The ability to work independently and receive guidance and direction remotely. (Cary, NC location)


• The opportunity to work directly with customers and in multiple areas of the business.


• A position where you can develop your sales, customer service, ERP, and CRM skills.


• The opportunity to make a direct impact on customer satisfaction and sales team performance.


• A dynamic environment where every day brings new challenges and opportunities to solve problems.

Ready to Make an Impact?

If you are someone who takes ownership, enjoys helping customers, pays attention to the details, and knows how to keep things moving, we would love to meet you.

• [Company benefits, salary range are specific to each region]