Inside Sales Representative - Bilingual (Fr/Eng)

Keystone Automotive Operations, Inc.; Mississauga; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Wellness Benefits

RRSP match

Paid Time Off & Holidays

Tuition Assistance Program

Employee Discounts

Company-paid training

Uniforms provided

Professional growth opportunities

Job summary

Keystone Automotive Operations of Canada, Inc. is seeking an Inside Sales Representative fluent in French and English, based in Mississauga, ON. You will drive sales via outbound calls, manage CRM data, and provide technical and product guidance to customers.

The role emphasizes relationship-building, accuracy in quotes and orders, and achieving daily performance targets. Ideal candidates bring customer-service excellence, proactive learning, and the ability to thrive in a fast-paced automotive

Qualifications

• 1+ years of related call center or inside sales experience.
• Fluent in both French and English.
• Strong written and verbal communication skills.
• Solid Microsoft Office experience.
• Detail-oriented with strong time management.
• Ability to work well in a team and handle customer inquiries.

Responsibilities

• Conduct outbound phone sales calls to an established customer base.
• Maintain CRM data accuracy and up-to-date account information.
• Analyze customer base to identify growth or decline opportunities.
• Provide front-line support including technical assistance and order entry.
• Build and maintain long-lasting relationships with customers.
• Meet daily phone metric standards and assist with quotes and orders.

Skills

Customer service

Bilingual Fr/Eng

CRM experience

Sales calls

Time management

Communication skills

Education

HS Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Inside Sales Representative - Bilingual (Fr/Eng)

Inside Sales Representative – Bilingual (Fr/Eng)
Location: Mississauga, ON (On-site)
Role Summary
Keystone Automotive Operations of Canada, Inc. is currently hiring an Inside Sales Representative who must be fluent in both French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.
Key Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns
• Build long-lasting business relationships with the customer base
• Maintain daily phone metric standards established by the management team

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts
• Assume other duties as assigned.

Required Qualifications

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience
• Strong time management and organization skills
• Strong written and verbal communication skills
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers
• Ability to thrive in a group/team environment
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows
• Will show up on time, as scheduled

Preferred Qualifications

• Automotive aftermarket industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience
• Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Work Environment

• Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

Who We Are
Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations, Inc.?
We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, Inc., we believe in investing in our people. We offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.
Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being
• Retirement Savings Plan (RSP) with a generous company match
• Paid Time Off & Holidays
• Expanded Employee Assistance Program (EAP) resources through GreenShield+
• Tuition Assistance Program
• Employee Referral Bonus Program
• Exclusive Employee Discounts
• Company-paid training
• Company-provided uniforms
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team?
Take the next step in your career and bring your skills to a company as an Inside Sales Representative where they’ll make a real difference. Apply today!
Learn more about our career opportunities: www.keystoneautomotive.com/Careers .