Application Specialist

Groom & Associés / Associates; Markham; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

Job summary

Groom & Associés / Associates in Markham, ON is seeking an Application Specialist for electrical interconnect testing solutions to support customers through the lifecycle.

You will provide commercial and technical guidance on EZX, CTX, and MPT platforms, assist with tender proposals, manage projects, and help customers with Studio Software, diagnostics, and reporting.

Qualifications

• Must be a Canadian citizen.
• Degree in Electrical engineering or Electrical Engineering Technologist (AEC/DEP or Skilled Trade Certificate).
• Ideally 3–5 years in a similar technical role.
• Experience in estimating, quotation management, and solution design in relevant sectors (cable/harness testing or custom systems).
• Proficiency with Microsoft Office and CRM/ERP systems.
• Solid grasp of electrical interconnect testing fundamentals and datasheet interpretation.
• Strong communicator with ability to work with internal/external stakeholders.

Responsibilities

• Provide commercial and technical guidance on EZX, CTX, and MPT platforms, including configuration and strategy.
• Collaborate with sales on tender and project management, crafting proposals with specs, timelines, and bid submissions.
• Manage end-to-end project workflows from approval to negotiations and submission for mid-to-high complexity requests.
• Deliver first-contact resolution aligned with SLAs; triage and escalate as needed.
• Troubleshoot harness and cable system issues to maintain uptime and trust.
• Process special orders and coordinate with suppliers for customized equipment.
• Educate customers on Studio Software, remote diagnostics, test software, and reporting systems.
• Partner with product engineering, manufacturing, and QA to address complex challenges and drive improvements.

Skills

Electrical testing

Customer support

Project coordination

Communication

CRM/ERP

Microsoft Office

Troubleshooting

Education

Electrical engineering degree

Electrical Engineering Technologist/Certificate (AEC/DEP)

Tools

Studio Software

CRM software

Job description

POSITION: Application Specialist - Electrical interconnect testing solutions

JOB TYPE: Permanent full time

LOCATION: Markham, ON

IMPORTANT NOTE: ***Must be a Canadian Citizen***

We thank all candidates for showing interest in this role; however, only retained candidates will be contacted.

About our client:

Our client is a global leader in electrical interconnect testing solutions—serving industries from aerospace and rail to automotive, defense, space, and high-tech manufacturing. Our client develops advanced platforms (EZX, CTX, MPT) that enable fast, accurate diagnostics and testing of cables, harnesses, connectors, and backplanes, whether in production, assembly, or maintenance environments.

The Role – What You’ll Be Doing:

As Application Specialist on the technical support team, you’ll be instrumental in delivering best-in-class support throughout the customer lifecycle, from initial inquiry through system deployment and ongoing maintenance.

Here’s how your day will look:

Provide commercial and technical guidance on the Company's EZX, CTX, and MPT platforms, including product configuration and application strategy.

Collaborate with sales on tender and project management, crafting proposals complete with specs, calculations, timelines, and bid submissions.

Manage end-to-end project workflows, from approval to customer negotiations to submission, especially for mid‑to‑high‑complexity requests.

Deliver first-contact resolution aligned with service level agreements; triage and elevate as needed.

Troubleshoot customer issues involving harness and cable systems, aiming for quick, effective resolutions to maintain uptime and trust.

Process special orders and coordinate with suppliers to customize equipment for unique use cases.

Educate and support customers in leveraging the Studio Software platform, including remote diagnostics, test software, and reporting systems.

Partner with internal teams (product engineering, manufacturing, QA) to address complex challenges and drive continuous improvement in support services.

Your Background & Qualifications:

• Must be a Canadian Citizen


• Degree in Electrical engineering, Electrical Engineering Technologist (AEC / DEP or Skilled Trade Certificate)


• Ideally 3–5 years in a similar technical role.


• Experience in estimating, quotation management, and solution design, ideally in sectors like cable/harness testing, custom‑engineered systems, or manufacturing.


• Proficiency with Microsoft Office tools and CRM/ERP systems.


• Solid grasp of electrical interconnect testing fundamentals, interpreting technical datasheets, understanding testing modes (continuity, hipot, high voltage), etc.


• Strong communicator who builds rapport with internal and external stakeholders.


• Organized, deadline‑driven, and able to thrive in a dynamic tech environment.


• Customer‑focused mindset with excellent admin and documentation skills.


• Fluent in English, additional languages are beneficial.

What’s in It for You?

Our client empowers their employees' professional and personal growth through a collaborative, inclusive environment.

Expect:

• A workplace where your ideas matter—contribute to both local and global projects with an entrepreneurial spirit.


• Inclusive culture with forums that let employees connect, share ideas, and feel heard.


• RRSP matching plan (employee/employer)

Why You'll Love It Here:

You will be at the intersection of cutting‑edge electrical testing and customer‑first support. Your technical know‑how will directly impact the reliability of critical systems - from railways and aircraft to space applications. Be part of a proud legacy of innovation, backed by the global strength, and driven by the passion to detect, protect, and serve.