Inside Sales Representative

Southwire Canada

Mississauga

Hybrid

CAD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Family and Individual Insurance Packages

Paid Time Off & Paid Holidays

Pension Plan

Tuition Reimbursement Programs

Employee Referral Program

Parental Leave Top Up

Job summary

Southwire Canada is seeking a Sales Support Representative in Mississauga, ON. This hybrid role involves supporting sales efforts by effectively handling customer inquiries and transactions. Candidates should have a high school diploma and 2-4 years of experience in sales or a related field. The position offers benefits like insurance packages and tuition reimbursement. The office is the primary working condition with some travel required across Canada, the US, and Mexico.

Qualifications

Minimum 2 years of experience in sales or related field.
Ability to manage customer inquiries and provide solutions.
Experience with CRM or ERP systems is a plus.

Responsibilities

Support inbound and outbound sales efforts.
Handle customer inquiries and maintain strong relationships.
Perform order entry and follow-up tasks.

Skills

Salesforce

Relationship Building

Sales Prospecting

Negotiation

Order Entry

Lead Generation

Enthusiasm

Customer Relationship Management

Positivity

Selling Techniques

Education

High School Diploma

Job description

Are you ready to join the People Behind the Power™ of our Canadian organization, which has consistently achieved a Great Place to Work (GPTW) certification in recent years? If so, we invite you to apply for this exciting job opportunity.

If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you!

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal‑clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value‑add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well‑being of the communities in which we work and live. How will you power what’s possible?

Location: Mississauga, ON

Role Type: Hybrid

Travel Requirements: In this position, you must be able to travel throughout Canada, the United States, and Mexico as may be required from time to time.

Job Summary

Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.

Key Responsibilities

Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
Performs order entry, quote generation, and follow‑up tasks to ensure accurate and timely processing of customer transactions.
Observes customer purchasing behavior and sales trends to identify potential upsell or cross‑sell opportunities.
Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
Performs other duties as assigned.
Complies with all policies and standards.