Sales Support Specialist

HITACHI ENERGY CANADA INC.; Edmonton; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

Hitachi Energy is looking for a Sales Support Representative to join its team in Edmonton. The role involves coordinating customer inquiries, managing bids, and enhancing customer satisfaction while contributing to sales objectives. Ideal candidates will have a technical background in engineering and strong customer service experience, ensuring efficient communication between customers and internal teams.

Benefits

Comprehensive group insurance

Pension plan with attractive employer contribution

24/7 employee and family assistance program

Fitness and wellness program

Qualifications

• 2-5 years of customer service experience.
• Sales experience is an asset.
• Strong communication skills in English; French is an asset.

Responsibilities

• Serve as the primary interface between customers and internal sales teams.
• Support the promotion and sale of products and services.
• Respond to customer inquiries via phone and email.

Skills

Customer-focused

Organizational Skills

Multitasking Ability

Communication Skills

Project Management

Education

Technical degree in electrical engineering

Tools

Salesforce (SFDC)

Job description

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We keep your lights on, the factories running, our hospitals and schools open. What we deliver is used almost universally, with more than three quarters of the world’s population positively impacted by what we do. Founded on 100+ years of engineering heritage and enriched by diversity, we balance social, environmental, and economic values for a sustainable society. We employ more than 40,000 people in more than 90 countries.

Reporting to the Vice President of Sales Operations, the Sales Support Representative will support the Western Canada account management team by coordinating customer tenders, including the creation and management of opportunities. in our SRM tool, coordinating the review of the customer's terms & conditions with our legal department and our Insurer, to help the customer resolve order execution problems, etc.) and interacting in a sustained manner with the customer and the factories concerned

How you’ll make an impact

• Serve as the primary interface between customers and internal sales teams.
• Support the promotion and sale of products and services to meet regional sales objectives.
• Coordinate RFQs and bids with Business Lines to ensure timely and accurate submissions.
• Respond to customer inquiries via phone and email, including requests for information, quotations, and order updates.
• Identify high-potential leads and escalate them to Sales Directors.
• Build and maintain strong relationships with customers and internal stakeholders.
• Contribute to the development of tools and processes that enhance operational efficiency.
• Provide market feedback on pricing and competitor activity.
• Proactively manage customer satisfaction and resolve issues.
• Participate in industrial sales meetings and initiatives.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.
• 2–5 years of customer service experience.
• Project management skills; ability to manage multiple priorities.
• Technical degree in electrical engineering or equivalent (preferred).
• Sales experience is an asset.
• Strong communication skills in English; French is an asset.
• Proficient in working independently and meeting tight deadlines.
• Strong organizational and multitasking abilities.
• Customer-focused with excellent relationship-building skills.
• Experience with Salesforce (SFDC) is an asset.

More about us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• 24 / 7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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