Support Specialist, Identity & Access Management - Information Technology Services

MacEwan University; Edmonton; On-site; CAD 53,000 - 79,000; Full time

Job summary

MacEwan University is seeking a Support Specialist for Identity & Access Management, responsible for providing technical support and ensuring secure access to applications. The ideal candidate has a bachelor's in a related field, relevant experience, and excellent communication skills. Join a dynamic IT Services team committed to continuous improvement and user satisfaction.

Benefits

Generous vacation time

Flexible benefits package

Continuous learning culture

Opportunities for career growth

Qualifications

• Minimum 3 years of experience in Identity and Access Management systems.
• Excellent understanding of information security frameworks.
• Experience in a post-secondary or public sector environment is a plus.

Responsibilities

• Provide technical support for identity and access management services.
• Administer IAM technologies, troubleshoot access issues.
• Support compliance efforts and enhance IAM tools and processes.

Skills

Identity & Access Management

Information Security

Communication

Interpersonal Skills

Problem Solving

Collaboration

Education

Bachelor’s degree in Computer Science, Information Systems or related field

Information Security certifications

Job description

Support Specialist, Identity & Access Management - Information Technology Services

Join to apply for the Support Specialist, Identity & Access Management - Information Technology Services role at MacEwan University

Support Specialist, Identity & Access Management - Information Technology Services

Join to apply for the Support Specialist, Identity & Access Management - Information Technology Services role at MacEwan University

Competition Number : 25.05.129

Category : Full-Time Continuing (35 hours per week)

Salary : MSA Band E (Steps 1-8) : $29.608 - $43.050 per hour. $53,886 - $78,351 per annum (Based on 35 hours per week).

Closing Date : May 25, 2025

MacEwan University is seeking applicants for a Support Specialist, Identity & Access Management for a full-time continuing opportunity with the Information Technology Services department.

The Support Specialist, Identity and Access Management (IAM) is responsible for providing technical support for identity and access management-related services, including account provisioning, authentication, authorization, and directory services. You will ensure secure and efficient access to systems and applications by administering IAM technologies, troubleshooting access issues, supporting integration with enterprise systems, and maintaining accurate identity data across platforms. In addition, you will also contribute to compliance efforts, user experience improvements, and ongoing enhancements to IAM tools and processes.

Key responsibilities include :

• Reviewing and analyzing each incoming request and anticipating support resources that could be provided. Then responding promptly and professionally, actively listening to and discussing concerns and addressing these concerns by gathering details / requirements expressed by the end user, providing solutions or escalating to the appropriate ITS member as needed;
• Evaluating and escalating complex or critical technical issues to the Senior Analyst, IAM, the Enterprise Applications team, or other Tier 3 support when a workaround isn’t feasible, coding changes are required, or there are broader technical impacts. Continuing to monitor the ticket, including liaising with Tier 3 staff to obtain updates, and serving as the client-facing support, providing updates to the end user until the ticket is resolved;
• Administering and supporting the installation, configuration, tuning, and updating activities for IAM application technologies, including, but not limited to, Java virtual machines, Java web application servers, Lightweight Directory Access Protocol (LDAP) systems, IAM integrations, Microsoft Azure Directory, Microsoft Entra ID, and MacEwan's single sign-on (SSO) infrastructure; seeking guidance from the Senior Analyst, IAM as required;
• Processing access requests, role assignments, and entitlement changes in accordance with established access policies, procedures, and standards;
• Providing active support to application administrators to make sure applications are properly integrated into the University's IAM environment;
• Interacting with help desk staff to provide support on identity and access issues, and with Microsoft and Google Cloud infrastructure administrators to ensure proper identity and affiliation propagation; and
• Providing training and mentoring to help desk staff and application administrators around identity and access management technology and processes.

Skills

You will have :

• A demonstrated passion, interest, and understanding of trends and best practices in Identity & Access Management and Information Security;
• Demonstrable IT skills such as working with enterprise technology environments and modern platforms such as cloud service providers and security software;
• Excellent communication (verbal and written), including the ability to communicate effectively with external stakeholders and internal stakeholders at varying levels within the organization and to translate technical concepts for non-technical audiences;
• Excellent interpersonal skills, with the ability to work collaboratively and build / maintain strong working relationships;
• A strong attention to detail, along with excellent organizational, time management, analytical, problem-solving, and critical thinking skills;
• The ability to multitask, take initiative, demonstrate flexibility to adapt to changing situations and priorities, while still meeting critical deadlines;
• The ability to work independently and in a collaborative team environment; and
• Experience with various computer networks, operating systems, software, hardware, and diverse operating systems and platforms such as : Linux, Windows, macOS, iPhone, Android, and cloud environments and service providers such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud.

Qualifications

• A minimum of a bachelor’s degree in Computer Science, Information Systems or related field.
• Designation in a foundational Information Security certification (such as ISC2 Certified in Cybersecurity or ISC2 Systems Security Certified Practitioner, CompTIA Security+, Google Cybersecurity Certificate) would be considered an asset (if not currently certified, MacEwan will provide support to obtain the certification within the first year of employment).
• A minimum of 3 years of experience supporting or administering Identity and Access Management systems, software development, and enterprise applications or a related role.
• Experience in supporting projects with elements of change management and compliance.
• Demonstrated knowledge of information security frameworks.
• Experience working within a post-secondary or public sector environment would be considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position may be required to work overtime, including occasional evening or weekend work to accommodate system maintenance or urgent user support.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes :

• Competitive base pay
• Generous vacation time
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth

How To Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [emailprotected] .

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Higher Education

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