Sales Support Specialist

PRIDE Seeds; Chatham; On-site; CAD 42,000 - 56,000; Full time

Job summary

PRIDE Seeds is seeking a focused Sales Support Specialist to join our team in Canada. The role ensures high service levels for dealers, handling orders, invoicing, and coordination of shipments across designated geographies, while maintaining customer files and databases.

The position reports to the PRIDE Seeds Sales Support Supervisor & Staff Accountant and requires a proactive, detail‑oriented approach in a fast-paced environment.

Qualifications

• College diploma preferred; experience in customer service support or sales support.
• Bilingual French and English preferred.
• Strong communication, interpersonal and presentation skills.

Responsibilities

• Enter and invoice orders.
• Review product availability for orders.
• Review and approve order status prior to shipping with production.
• Coordinate account reconciliation information and data entry for zones.
• Set up order systems with new prices and programs.
• Communicate shipping information to dealers and direct customers.
• Maintain dealer and direct customer files.
• Assist in payables by matching carrier invoices to trip sheets.

Skills

Bilingual French / English

Strong communication

Ability to manage multiple priorities

Team collaboration

Education

College Diploma preferred

Tools

Microsoft Office

Job description

Who We Are

GDM is a global leader in plant genetics, dedicated to transforming agriculture through technological innovation. With a continuous focus on research and development, we bring the most advanced and high-performing seed varieties to the market, creating new growth opportunities for our partners and for the future of agribusiness.

PRIDE® Seeds

is one of our leading brands and supported by one of the largest temperate corn genetic pools and a robust corn research program in North America. Through our combined expertise, we continue to push the boundaries of innovation, delivering top-tier seed solutions, services, and trusted agronomy support to help Canadian farmers increase yield and profitability as they position themselves for future growth.

OUR DNA

We are passionate about what we do and driven by curiosity. We believe that learning and innovation are the foundation for transforming the future of agriculture. Our focus is on cutting-edge genetic development, creating solutions that make a difference in the field and in the global market.

Our DNA not only guides us but also connects us: we work with empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in building something greater. If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you! We offer a competitive compensation and benefits package.

Learn more about us at gdmseeds.com or follow us on LinkedIn and Twitter @GDMSeeds.

PRIDE Seeds is currently seeking a focused and self-motivated individual to join our dynamic team as a full-time permanent Sales Support Specialist.

Position Summary

The PRIDE Seeds Sales Support Specialist role ensures a high level of service and support is provided to our dealers in designated geographies to relay critical supply information and maintain customer business files and databases. Position reports to PRIDE Seeds Sales Support Supervisor & Staff Accountant.

Responsibilities

• Enter and invoice orders.
• Review product availability for orders.
• Review and approve order status prior to shipping in coordination with production including changes, additions, and adjustments as required.
• Manage order changes as received.
• Generate shipping documents for distribution of orders.
• Communicate shipping information to dealers and direct customers as required.
• Set-up order systems with new prices, programs, program deadlines and new products.
• Review and issue dealer program incentive payouts and dealer credits to account.
• Coordinate account reconciliation information and data entry for assigned zones and direct accounts.
• Track and coordinate product allocations by zone for assigned zones and direct accounts.
• Order desk customer assistance as received and requested from dealers, direct accounts, and sales staff.
• Communicate with dealers and customers about order changes, given product availability, and seed treatments.
• Coordinate customer database and mailing lists for assigned areas including updates and purges.
• Coordinate special requests including non-GMO letters for customers.
• Maintain dealer and direct customer files.
• Communicate directly with production team regarding load discrepancies such as seed size issues or inventory discrepancies respective to SSS dealers.
• Assist in payables by matching carrier invoices to trip sheets and coding by product.
• Complete your individual audits.
• Run statements and forward to accounts owing, on a monthly basis.
• Invoice and prepare carrier documents for freight shipments from Pain Court, such as trip sheets and shippers.
• Work directly with outside logistics provider on weekly shipping calendar, as designated.
• Work directly with outside logistics provider on any changes or adjustments required to trip sheet and drop sequence for deliveries, as designated.
• Schedule shipments and work directly with third-party carriers to secure freight, confirm pickup and delivery details, and resolve transportation issues
• Project a positive image of PRIDE Seeds and GDM, and act in accordance with the Company's Mission, Vision, and Core Values.
• Duties may be amended by the Company as may be reasonably required.

Education/Experience

• College Diploma preferred.
• Experience in customer service support or sales support.

Knowlede/Skills/Abilities

• Bilingual French / English preferred.
• Knowledge of the seed industry an asset.
• Strong communication, interpersonal, and presentation skills.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Excellent team building skills.
• Demonstrated self-motivation, initiative, assertiveness, and results orientation.
• Ability to successfully work in a fast-paced and changing environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Physical Demands

• Ability to work required hours, including occasional overtime and weekends.
• Ability to lift 30 lbs.
• Occasional travel required.

Notation

• Role is a salaried position: 37.5 hours per week, with occasional Saturdays and overtime, paid as an annual salary.
• "Regular schedule is 8:30 am to 4:30 pm Monday through Friday with one 30-minute unpaid break daily."