Sales Support

NCS International Co.; Abbotsford; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Profit-sharing

RRSP with employer contribution

TFSA

Telemedicine

Employee Assistance Program (EAP)

Charging terminals at facilities

Years of Service Recognition

Scholarship program for employees'孩子s

Job summary

Guillevin in Abbotsford, BC, is seeking a Sales Support professional for a dynamic, fast-paced Business Centre environment. You will deliver superior customer service by phone and email, handle inquiries, and support purchasing/inventory tasks as needed.

This role emphasizes strong communication, initiative, and a willingness to grow technical knowledge across product lines. On-site position with team collaboration and opportunities for career progression.

Qualifications

• Grade 12 minimum completed.
• Ideally 1-2 years of related experience.
• Strong communication and people skills, initiative.
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK).
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed.
• Good knowledge of English and/or French written and spoken.

Responsibilities

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis;
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

Skills

Customer service

Communication

Initiative

Bilingual English/French

Education

Grade 12

1–2 years related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Sales Support Status: Regular, Full time | Location: Abbotsford, British Columbia

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

MAIN RESPONSIBILITIES

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

QUALIFICATIONS

• Grade 12 minimum completed;
• Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities. What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
• Among our benefits: Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

Founded in 1906, Guillevin is a major player in Canadian distribution, recognized for its field expertise and strong partnerships with trusted brands in electrical, lighting, renewable energy, telecommunications, and automation. Active in residential, commercial, industrial, and institutional markets, we create sustainable value where it truly matters. With more than 120 locally managed autonomous centers across the country, we operate at the heart of the markets we serve, close to our customers and their field realities. Our business model makes all the difference: Our local teams are agile, autonomous, and able to respond quickly to find the right solution, even for the most complex needs. We are true business partners. We understand your challenges, anticipate your needs, and work with you to find solutions that move your ambitions forward. This same culture of autonomy and collaboration drives our internal teams. At Guillevin, every employee plays a meaningful role in our collective success with the freedom to act, the pride to take initiative, and the desire to make a difference every day. Join our teams geared to make it happen!