Sales Support - Edmonton

Noramco; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Annual profit-sharing

Flexible group insurance

Telemedicine & EAP

RRSP with employer contribution

TFSA

Postsecondary Scholarship Program

Charging terminals

Years of Service Recognition Program

Job summary

Noramco in Edmonton, Alberta, is seeking a Sales Support professional for a fast-paced Business Centre. You will provide exceptional customer service via phone and email, respond to inquiries, and build solid customer relationships.

The role includes basic admin duties and supporting purchasing/inventory management to ensure smooth operations. Ideal candidates have Grade 12, 1–2 years related experience, and strong English and MS Office skills.

Qualifications

• Grade 12 minimum completed
• Ideally 1-2 years of related experience
• Strong communication and people skills, initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed
• Good knowledge of English written and spoken
• Strong ability and desire to develop and grow skills

Responsibilities

• Provide superior customer service via telephone, email and other communication channels
• Respond to customers' inquiries in a timely manner with assistance from the team
• Develop professional relationships with customers and vendors per Manager criteria
• Resolve customer service issues promptly and follow up to ensure commitments are met
• Proactively suggest associated or alternate products and promote focus items
• Assist with administrative duties for the Business Centre as needed
• Enhance technical knowledge through product training opportunities
• Support purchasing and inventory management tasks as required

Skills

Customer service

Microsoft Office

Communication

People skills

Sales aptitude

Education

Grade 12

Tools

Excel

Outlook

Word

Job description

Sales Support - EdmontonStatus:Regular, Full timeLocation:Edmonton, AlbertaJob DescriptionThis is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.MAIN RESPONSABILITIES:Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;Proactively suggest associated and/or alternate products as needed;Promotes focus product items;Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;Support in other tasks as needed (purchasing / inventory management).QUALIFICATIONS:Grade 12 minimum completed; Ideally 1-2 years of related experience;Strong communication and people skills, initiative;Good knowledge of Microsoft Office (Word, Excel, Outlook);Interest and capability in performing sales duties and purchasing / inventory management functions as needed;Good knowledge of English written and spoken;Strong ability and desire to develop and grow skills.This is a position with potential for growth.What’s in it for youWe are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.What sets us apart is our:Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:Flexible group insurance plan customizable to your needs.Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).Group RRSP with employer contribution and TFSA.Postsecondary Scholarship Program for our employee’s children.Charging terminals available at our facilities.Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen!Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.