Sales Supervisor

Ralph Lauren Corporation; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Sales Floor Leader to elevate the customer experience and drive sales through exceptional service and team leadership. In this dynamic role, you will collaborate with management to develop your skills while fostering a positive team environment. With a focus on building client relationships and maintaining high standards, you will play a crucial role in achieving sales goals and enhancing the overall shopping experience. If you are passionate about retail and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Above-market time off

Incentive compensation

Varied learning opportunities

Qualifications

• Minimum of 2-3 years of retail management experience, preferably in high-volume luxury retail.
• Strong business acumen and excellent communication skills.

Responsibilities

• Ensure a memorable customer shopping experience by delivering service excellence.
• Manage, mentor, and coach the sales team to expand clientele and maximize sales.

Skills

Retail Management

Customer Service

Sales Skills

Team Leadership

Communication Skills

Education

College Degree

Job description

Pay Range: The pay range for this job is $21.83 - $30.09 per hour; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation where applicable, and varied learning opportunities.

Company Description:

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a reputation and distinctive image across an expanding range of products, brands, and international markets. Our brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most widely recognized families of consumer brands globally.

At Ralph Lauren, we foster a culture of inclusion and belonging by amplifying diverse voices and perspectives. We promote inclusion through Talent, Education & Communication, Employee Groups, and Celebrations.

Position Overview:

The Sales Floor Leader ensures a memorable customer shopping experience by delivering service excellence, building client relationships, and maintaining our cultural ethos. This role partners with the General Manager/Assistant Manager to develop leadership skills and positively influence the sales team to drive sales.

The responsibilities include:

1. Proactively seeking self-development and engaging in feedback and coaching sessions.
2. Exhibiting pride through positive demeanor, body language, and personal presentation.
3. Participating actively in training programs such as the 5C’s of customer excellence and product knowledge.
4. Supporting new business initiatives to foster a positive team environment.
5. Demonstrating professionalism, integrity, honesty, and respect.
6. Building on personal sales experience to grow into a more effective store leader.
7. Upholding customer service standards and identifying training needs.
8. Developing a proactive clientele through social engagement and relationship skills.
9. Providing value-added services to enhance the customer experience.
10. Maintaining visual standards and participating in merchandising activities.
11. Demonstrating passion and respect for the product, utilizing product knowledge and selling tools.
12. Achieving personal sales and SPH goals.
13. Handling opening/closing procedures, returns, and exchanges in the absence of a manager.
14. Collaborating with managers on tasks and updates.
15. Managing, mentoring, and coaching the sales team to expand clientele and maximize sales.
16. Supporting daily store operations and communication with management and staff.

Experience, Skills & Knowledge:

1. College Degree or equivalent experience.
2. Minimum of 2-3 years of retail management experience, preferably in high-volume luxury retail.
3. Strong business acumen.
4. Ability to promote and maintain an environment aligned with RL’s lifestyle philosophy.
5. Skills in guiding individuals toward goal achievement through negotiation, teamwork, motivation, and staff development.
6. Excellent communication and interpersonal skills.