Sales Representative (Inside Sales)

The ML Group; Toronto; On-site; CAD 60,000 - 96,000; Full time

Benefits offered by this job

Group Health and Dental Benefits

RRSP Matching Program

Career Growth Opportunities

Job summary

ML Group in the Greater Toronto Area is seeking a motivated Sales Representative to support the growth of our ready-mix concrete business. You will be the primary liaison between customers, dispatch, operations, and management, ensuring a seamless customer experience from quote to delivery.

The ideal candidate will manage inbound sales inquiries, prepare quotations, maintain customer relationships, coordinate with dispatch, and proactively identify opportunities to grow existing accounts.

Qualifications

• High school diploma required.
• Minimum 2 years in sales, customer service, dispatch, account management, or construction materials.
• Experience in Ready Mix Concrete preferred; related construction material experience considered.
• Experience using CRM software and sales tracking systems is required.

Responsibilities

• Respond to inbound inquiries by phone, email, and other channels.
• Prepare and follow up on quotations for ready-mix concrete products.
• Develop and maintain relationships with contractors, builders, developers, and customers.
• Identify opportunities to grow existing accounts and increase sales volume.
• Coordinate with dispatch to schedule orders and deliveries.
• Maintain accurate customer records and CRM activities.

Skills

Communication skills

Relationship-building

Organizational skills

Customer service orientation

Education

High school diploma

Tools

CRM software

Sales tracking systems

Job description

Industry: Ready Mix Concrete & Construction Materials

Location

Greater Toronto Area (GTA)

Work Environment: On-site (Office-Based / Inside Sales)

Reports To: Sales Manager / General Manager

Position Summary

ML Group is seeking a motivated and customer-focused Sales Representative to support the growth of our ready‑mix concrete business throughout the GTA. This position serves as the primary liaison between customers, dispatch, operations, and management, ensuring a seamless customer experience from quote to delivery. The ideal candidate will manage inbound sales inquiries, prepare quotations, maintain customer relationships, coordinate with dispatch, and proactively identify opportunities to grow existing accounts.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, and other communication channels.
• Prepare and follow up on quotations for ready‑mix concrete products.
• Develop and maintain relationships with contractors, builders, developers, and other customers.
• Identify opportunities to grow existing accounts and increase sales volume.
• Work closely with dispatch to coordinate customer orders and delivery schedules.
• Maintain accurate customer records and CRM activities.

Qualifications

• High school diploma required.
• Minimum 2 years of experience in sales, customer service, dispatch, account management, or construction materials.
• Experience in Ready Mix Concrete preferred; related construction material experience considered.
• Experience using CRM software and sales tracking systems is required.
• Strong communication, organizational, and relationship‑building skills.

Performance Expectations

• Customer retention and relationship management.
• Growth of existing customer accounts.
• Quote conversion rates.
• Responsiveness to customer inquiries.
• Contribution to revenue growth and production volume objectives.

Compensation & Benefits

• Base Salary: $60,000 annually.
• Performance Bonus Opportunity: Up to $36,000 annually.
• Total On-Target Earnings (OTE): Up to $96,000 annually.
• Group Health and Dental Benefits.
• RRSP Matching Program.
• Career Growth Opportunities.

Company Culture

• Customer First: Responsive, reliable, and solution‑oriented service.
• Teamwork & Collaboration across sales, dispatch, drivers, operations, and management.
• Accountability & Ownership in delivering results.
• Continuous Improvement and professional development.
• Respect & Integrity in all relationships.
• Growth Mindset with opportunities for advancement.

Additional Responsibilities

• Support marketing and sales initiatives.
• Participate in networking and industry events.
• Monitor competitor activity and market trends.
• Perform other duties as assigned.

Why Join ML Group?

ML Group is a growing ready‑mix concrete supplier serving the GTA. This role offers the opportunity to contribute directly to sales growth, customer satisfaction, and long‑term business success while building a rewarding career in the construction materials industry.