Inside Sales & Customer Service Representative

Tomlinson Group of Companies; Ottawa; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Bonus programs

Employer paid health and dental benefi

Tuition reimbursement

Retirement benefits program

Employee discounts and other rewards

Job summary

The Tomlinson Group of Companies is seeking an Inside Sales & Customer Service Representative in Ottawa to respond to inquiries, process orders, and support pricing programs across our construction materials division.

You will coordinate with Dispatch, Production, Quality Control, and Sales teams, maintain customer relationships, and promote value-added products. Bilingual English/French is an asset in this role.

Qualifications

• High school diploma or equivalent.
• College diploma or university degree preferred.
• Experience in customer service, inside sales, or logistics preferred.
• Experience reading drawings, specifications, and tender documents asset.
• Bilingual English/French asset.

Responsibilities

• Respond to inquiries, pricing requests, and quotations.
• Prepare and maintain pricing information; support pricing programs.
• Maintain customer relationships and grow accounts.
• Enter orders accurately and coordinate with Dispatch, Production, Quality Control, and Sales teams.
• Follow up on quotations, bid results, and project opportunities.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Relationship building

Adaptability

Stakeholder management

Education

High school diploma or equivalent

College diploma or university degree asset

Tools

SAP

CRM systems

SharePoint

Outlook

Excel

Teams

Job description

Inside Sales & Customer Service Representative

Vacany Type: New

DUTIES & RESPONSIBILITIES

• Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities.
• Review tender documents to identify concrete specifications, quantities, and project requirements.
• Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs.
• Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts.
• Follow up on quotations, bid results, project opportunities, and workload tracking activities.
• Review daily invoicing for accuracy and assist with customer account administration.
• Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete.
• Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams.
• Facilitate mix design requests and technical inquiries with the Quality Control Department.
• Promote value-added products and services to customers where appropriate.
• Provide customers with product information and application guidance.
• Interact regularly with plant personnel to support daily operational requirements.
• Answer a high volume of incoming calls and emails in a professional and timely manner.
• Maintain accurate records and documentation related to customer accounts, orders, and quotations.
• Perform other duties as assigned.

REQUIREMENTS

• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, high-volume, deadline-driven environment.
• Strong organizational, multitasking, and time-management skills.
• Demonstrated problem-solving abilities and sound decision-making skills.
• Ability to balance customer expectations with operational requirements.
• Strong attention to detail and commitment to accuracy.
• Self-motivated, dependable, and adaptable to changing priorities.
• Ability to build effective working relationships with customers and internal stakeholders.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Experience with SAP, CRM systems, and SharePoint is considered an asset.
• Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset.
• Flexibility to support operational requirements outside regular business hours when required.

WORKING CONDITIONS

• Primarily office-based environment with extended periods of sitting, computer work, and telephone use.
• Frequent interaction with customers, sales staff, dispatch personnel, and plant operations.
• Occasional travel to customer sites, plants, and project locations may be required.
• May require flexibility outside standard business hours to support operational and customer needs.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required.
• College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset.
• Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred.
• Experience reviewing construction drawings, specifications, and tender documents is considered an asset.
• Completion of concrete technology or industry-related courses is considered an asset.
• Bilingualism (English/French) is considered an asset.

COMPESATION INFORMATION:

The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS

• Competitive wages
• Bonus programs
• Employer paid health and dental benefits
• Extensive training programs and tuition reimbursement
• Retirement benefits program
• Family-oriented team environment
• Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates.