Sales Representative

Toyota Northwest Edmonton; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Toyota Northwest Edmonton is seeking a full-time Sales Representative to engage customers in the showroom and on the lot, understand vehicle needs, and present suitable new and pre-owned Toyota models and options. You will greet guests, conduct product demonstrations and test drives, explain features, warranties, and financing options, and guide customers from initial inquiry to final delivery.

Strong communication and relationship-building are essential, with on-site availability including

Qualifications

• Proven customer service and relationship-building skills.
• Strong communication and interpersonal abilities.
• Sales aptitude with experience meeting or exceeding targets.
• Familiarity with dealership processes and documentation.
• Willingness to work on-site and support evenings/weekends.

Responsibilities

• Greet guests and engage with showroom and lot customers.
• Demonstrate vehicles and explain features, warranties and financing options.
• Guide customers through the sales process from initial inquiry to final delivery.
• Maintain knowledge of inventory, promotions and specifications.
• Prepare quotes and process paperwork using dealership systems.
• Collaborate with finance, service and management teams to ensure a smooth customer experience.

Skills

Customer service

Relationship-building

Communication

Sales ability

Negotiation

Time management

Organizational skills

Product knowledge

On-site readiness

Tools

CRM software

MS Office

Job description

Company Description

Toyota Northwest Edmonton (formerly Kingsway Toyota) is a long-standing dealership that has been serving the Edmonton community for over 30 years with high-quality new and pre-owned vehicles. Located in a modern 97,500 square foot state-of-the-art facility just off St. Albert Trail, the dealership offers amenities such as a spacious café, an express service drive-thru, and over 35 mechanical service bays. Customers and team members benefit from features like a Gaming and Tech Centre for children and an Indoor Test Drive and Delivery Centre that keeps everything under one roof. The dealership is committed to excellent customer service, prioritizing safety, reliability, and a worry-free experience on the road. Toyota Northwest Edmonton values its people as its greatest asset and welcomes individuals who want to grow their careers in a customer-focused environment.

Role Description

This is a full-time, on-site Sales Representative role based at the Toyota Northwest Edmonton dealership in Edmonton, AB. The Sales Representative is responsible for engaging with customers in the showroom and on the lot, understanding their vehicle needs, and presenting suitable new and pre-owned Toyota models and options. Day-to-day tasks include greeting guests, conducting product demonstrations and test drives, explaining features, warranties, and financing options, and guiding customers through the sales process from initial inquiry to final delivery. The role involves maintaining up-to-date knowledge of inventory, promotions, and product specifications, as well as using dealership systems to prepare quotes, process paperwork, and follow up with leads. The Sales Representative collaborates closely with the finance, service, and management teams to ensure a seamless, professional customer experience and supports dealership sales targets through proactive outreach and relationship building.

Qualifications

• Proven customer service and relationship-building skills, with the ability to listen actively, build trust, and provide a positive, consultative sales experience.
• Strong communication and interpersonal skills, including clear verbal communication, professional in-person presentation, and the ability to explain vehicle features and benefits in accessible terms.
• Sales aptitude and negotiation abilities, with experience meeting or exceeding sales targets, handling objections, and closing agreements in a respectful and ethical manner.
• Basic business and digital skills, including comfort with dealership CRM systems, email, and standard office software, as well as accurate handling of contracts and documentation.
• Organizational and time-management skills, with the ability to manage multiple customers, follow up on leads, and maintain detailed records in a fast-paced environment.
• Interest in and knowledge of automobiles, ideally with familiarity with Toyota vehicles, features, and technology, or a willingness to learn quickly and continuously.
• Ability to work on-site, including evenings and weekends as needed, and to conduct test drives in varying weather conditions