Sales & Promotion Analyst (Contract)

Nestlé SA; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic team as a Promotion & Sales Analyst, where you will bridge marketing and customer relations to elevate promotional strategies. This exciting role offers the opportunity to manage diverse tasks, from training Coffee Specialists to analyzing promotional performance. You'll play a crucial part in optimizing sales initiatives and enhancing customer experiences. With a supportive team environment and opportunities for growth, this position is a stepping stone towards a rewarding career in a leading organization committed to making a positive impact. If you are passionate about coffee and have the analytical skills to drive success, this role is for you!

Qualifications

• Experience in marketing or CRC Coffee Specialist role is essential.
• Bilingual in English and French for stakeholder interactions.

Responsibilities

• Support sales strategy and manage promotional activities.
• Coach and train Coffee Specialists to enhance skills.
• Analyze promotion performance and drive process improvements.

Skills

Analytical Skills

Bilingualism (English and French)

Communication Skills

Coaching and Training

Project Management

Education

Experience in Marketing or Related Field

Experience as a CRC Coffee Specialist

Tools

MS Office (Excel, OneNote)

Job description

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REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we Innovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Position Summary

We are actively seeking an enthusiastic and detail-oriented Promotion & Sales Analyst for a contract role based at our Montreal Head Office. This role, reporting directly to the B2C Business Excellence Manager, will play a crucial part in our dynamic team by serving as a bridge between the Marketing department and Customer Relationship Centre (CRC). In this capacity, the successful candidate will support the team with the sales strategy, ensuring alignment and execution of strategic initiatives. This is a vital role within our organization, and we're looking for someone with a strong analytical mindset who can contribute significantly to our sales strategy and overall organizational success.

A day in the life of a Promotion & Sales Analyst

As a Promotion & Sales Analyst, your day will be filled with diverse tasks that play a crucial role in both local and international marketing projects, while actively supporting the design and deployment of promotions within the Customer Relationship Centre (CRC). This role involves managing and bolstering Nespresso's promotional activities, while participating to continuously improve processes in full coordination with the management team.

You will also:

1. Participate in coaching and training Coffee Specialists to improve their skills and knowledge, ensuring a high level of competence across our team.
2. Collaborate closely with the management team to continuously refine and improve operational processes.
3. Gather and consolidate feedback from all CRC stakeholders, translating this information into detailed retrospectives to share with the team.
4. Conduct risk assessments and manage credit applications related to upcoming promotions. Optimize all promotional activities to meet the CRC's forecast and augment sales, while maintaining our commitment to service excellence.
5. Drive continuous process improvement by identifying and addressing inefficiencies.
6. Monitor and analyse the performance of promotions, offering insights into successes and areas for improvement.
7. Align with the CRC manager on these action plans, ensuring continuous visibility on performance.
8. Act as a key representative of the CRC in all omni-channel projects, contributing to initiatives such as the rollout of Shelf, ongoing development of TAP, Promo Mecha execution, and managing operational impacts of price increases.
9. Lead a small team of Promotion Specialists, overseeing the timely execution of tasks including PSRs, Calleo email responses, weekly controls, promotion testing, Brew & Learn huddles, post-mortem consolidation of PSRs and L2 calls, updates to NesSource (and Shelf in the future), and any additional responsibilities as assigned.

What will make you successful?

As the successful candidate, we are looking for:

1. Experience as a CRC Coffee Specialist or/and experience in marketing or a related field will be considered a plus. One or the other of these experiences is required for this position.
2. Bilingualism in English and French is required for this position. The role involves daily interactions with bilingual stakeholders, requiring proficiency in English to provide high-quality service and meet their communication needs.
3. Good knowledge of MS Office (Excel, OneNote);
4. Strong analytical skills with a goal-oriented attitude.
5. Excellent written and verbal communication skills.
6. Ability to manage multiple tasks and projects concurrently.
7. Proven ability to coach and train others.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.