Contract Manager

Calian Group Ltd.; Montreal; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Contract Manager to join their Health Services team. This role is pivotal in ensuring the fulfillment of health service contract requirements, focusing on customer and workforce satisfaction. The ideal candidate will manage various contracts, ensuring compliance and financial success while collaborating with internal teams. This position offers a unique opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the delivery of essential services. If you thrive in a fast-paced setting and are passionate about driving results, this role could be a perfect fit for you.

Qualifications

• 3+ years of experience in contract administration or project management.
• Strong financial acumen and analytical skills required.

Responsibilities

• Manage contract operations ensuring compliance and satisfaction.
• Coordinate with teams for proposal support and contract renewals.

Skills

Analytical Skills

Negotiation Skills

Project Management

Financial Acumen

Bilingual in French and English

Time Management

Education

Post-secondary education in healthcare or business

Tools

Microsoft Office

Microsoft Project

Job description

Position Overview

The Contract Manager is an integral member of the Health Services team responsible for assisting in all aspects of delivery to health service contract requirements on contracts of varying size and complexity. The Contract Manager is responsible for coordinating and managing contract operations and administrative activities, under the direction of Calian's Director and/or Deputy Director, Health Services.

The Contract Manager is responsible for ensuring that all contractual obligations are fulfilled, that all workforce and customer satisfaction targets and contract fiscal targets on their respective contracts are met. The Contract Manager has primarily an outward facing role, centered on employee and customer satisfaction and project financial success. They have complete responsibility for the successful achievement of all contract metrics.

While this position is remote, the successful candidate must reside in the greater Montreal area due to required site visits.

Responsibilities

Contract Management

• Ensuring the following for all contracts that they manage:
• Workforce Satisfaction
• Customer Satisfaction
• Gross Margin (compared to targets determined at contract award)
• Contract Compliance
• Contract Retention (renewal)
• Contract Growth (increased revenue beyond revenue at contract award)

Proposal Support

• Championing the renewal of an existing contract they manage
• Reviewing proposals for contracts they will manage
• Attending proposal pricing meetings for contracts they will manage

General Support

• Contribution to the Service Line team
• Contribution to quarterly forecasts and annual budget
• Interact with Health Services Contract Administrators and Divisional Services (HR/Payroll, Finance, etc.) in order to facilitate information flow
• Identification of business opportunities within the contract and within the client organisation
• Anticipated (but not limited to) Activities
• Assist with determination of contracts requirements for start-up, delivery and close-out
• Review contract documentation - i.e. contracts/credentials/training - to ensure documents are complete, accurate and up to date
• Responsible for managing budgets, cash flows, schedules, human resources and client relationships
• Track the progress and quality of work being performed on the client site by Health Care Providers
• Facilitate the interface as required for the customer or Health Care Provider to Calian's Health Services team and Divisional Services business support units within the organization
• Use project scheduling and control tools to prepare and manage contract plans, budgets, expenditures and reporting and to conduct financial analysis
• Engage in issue follow-up, resolution and tracking of Letters of Intent, Request for Letters of Offers, Task Proposals, Employee Change Notices, Orientation packages, and Submittals and other required contract documentation.
• Verify, update and approve Health Care Provider (HCP) timesheets and invoices in accordance with applicable provincial legislation and contract requirements.
• Keep Calian's Director/Deputy Director, Health Services informed of contract delivery status and issues that may impact client relations, customer and/or Health Care Provider satisfaction, and business performance.
• Accountable to ensure monthly progress billing and invoices are submitted accurately for ongoing projects every month.
• Seek out and communicate ideas for improving internal processes and procedures
• Collaborate with other members of the Health Services team in a positive, constructive, client- and business-centric manner
• Ensure clients’ needs are met in a timely and cost effective manner
• Assist the Business Development team with research, drafting and submitting proposals in response to the client's Request for Proposals documents

Qualifications

• Post-secondary education in a healthcare or business field
• Previous experience in a Medical Services Manager position, requiring at least 3 years of the below experience within the last 5 years:
• a. Providing analytical and performance reporting to the client to demonstrate all contract deliverables are completed in accordance with the contract requirements;
• b. Recommending and implementing corrective measures to ensure that all contract deliverables are completed in accordance with the contract requirements;
• c. Participating in quality improvement activities such as medical resource performance indicator development, monitoring and reporting;
• d. Supervising medical resources;
• e. Employee time tracking; and
• f. Responding directly to inquiries from the client(s).
• 3 to 5 years of relevant contract administrative experience or Project Management function
• Strong financial acumen
• Proficient in Microsoft Office tools, including Microsoft Project
• Bilingualism in French and English is required
• Ability to work flexible hours
• Strong negotiation skills
• A clear sense of urgency to achieve results. A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience
• Highly developed sense of tact, discretion, and judgement in dealing with confidential, sensitive and/or delicate matters
• Demonstrated ability to develop and execute projects and process improvement initiatives including planning, requirement gathering, data analysis and reporting
• Interpersonal skills in establishing and maintaining effective working relationships with others
• Excellent organizational, time management, and multitasking abilities
• Sense of urgency with the ability to respond to rapidly changing priorities in a timely and efficient manner