Sales Professional - Inside Sales

Service Corporation International; Burnaby; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

RRSP matching

Profit sharing

Paid vacation

Job summary

Service Corporation International is seeking a dedicated Family Service Counselor in Burnaby, BC. You will engage grieving families, present pre-need and cemetery arrangements, and build lasting relationships to protect families through future needs.

The role emphasizes empathetic, professional service and revenue generation. The position requires evening/weekend availability, a valid driver's license, and the ability to obtain an insurance license if needed.

Qualifications

• Client-focused service with empathetic approach.
• Ability to present and explain services to families.
• Willingness to work evenings and weekends.
• Knowledge of basic computer software used in client management.
• Must obtain/maintain insurance license if required by state/province.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served.
• Network with community and civic groups.
• Presentations to families and referred clients.

Skills

Customer service

Empathy

Communication

Computers

Driving

License

Education

High school diploma

1–2 years college

Tools

Insurance license

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIESLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with Families• Responds to client inquiries in a timely, respectful, sensitive and professional manner• Connects with families through listening, honest communication and genuine concern• Develops an understanding of each family’s unique needs and offers solutions that provide value to them• Stays in touch with families to ensure satisfaction• Prepares for all appointments and performs all procedures with professionalism and attention to detail• Follows through on all customer problems and requests• Builds trust-based relationships to earn the right to ask for referrals• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamwork• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales• Shares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceLicensesValid driver’s license with an acceptable driving recordKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsCompensationThe estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.The position includes an hourly rate of $18.25/hr as part of the total compensation structure.Benefits include - Medical, Dental, AD&D Insurance and moreRRSP Matching and Deferred Profit Sharing company programsVacation is paid out each paycheck#SCIPostal Code: V5G 3M1Category (Portal Searching): SalesJob Location: CA-BC - Burnaby