Professional Sales - Inside Sales

Service Corporation International; Edmonton; On-site; CAD 42,000 - 65,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Edmonton to serve families with personalized support during difficult times and to explain pre-need options. You will lead generation activities, network within the community, and nurture ongoing relationships to ensure satisfaction and referrals.

The role requires 1-2 years of customer service or sales experience, a valid driver’s license, and flexible hours including evenings and weekends.

Qualifications

• 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Lead generation with a minimum of 1-2 hours of prospecting daily.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present to families served and referred families.
• Maintain and track activity levels to ensure productivity.
• Build relationships with families and respond to inquiries professionally.
• Educate families on the benefits of pre-planning to protect loved ones.
• Collaborate with funeral directors, location managers and staff to provide seamless service.

Skills

Lead generation

Customer service

Sales experience

Communication skills

Empathy and respect

Education

College education (1-2 years)

Tools

Computers & software

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education 1-2 years of college or an equivalent of education and experience
• Experience 1-2 years of customer service or sales industry experience preferred
• Licenses Valid driver’s license with an acceptable driving record
• Knowledge, Skills and Abilities Ability to work a number of evenings and or weekends every month
• Ability to drive as-needed
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software

Postal Code: T6E 6L1 Category (Portal Searching): Sales Job Location: CA-AB - Edmonton

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.