Sales & Print Specialist — Customer Experience

Staples Canada; Halifax; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Halifax is seeking a customer-focused Retail Associate to deliver outstanding service, learn our print and service offerings, and help customers navigate our product lines.

You will work with store leadership to meet sales and margin goals, perform in-store print production, and maintain Health & Safety and store policies while delivering a friendly, knowledgeable shopping experience.

Qualifications

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Skills

Customer service

Communication skills

Team collaboration

Job description

Staples Canada in Halifax is seeking a customer-focused Retail Associate to deliver outstanding service, learn our print and service offerings, and help customers navigate our product lines.

You will work with store leadership to meet sales and margin goals, perform in-store print production, and maintain Health & Safety and store policies while delivering a friendly, knowledgeable shopping experience.