Sales Operations Specialist (entry to mid level position)

Execaire Aviation; Dorval; On-site; CAD 65,000 - 90,000; Full time

Job summary

Execaire Aviation, Canada's premier private jet company, seeks a Sales Operations Specialist to optimize CRM processes, maintain data quality, and deliver insights that drive growth. You will manage Salesforce, dashboards, and KPIs, collaborating with Sales, Marketing, and Market Intelligence teams to enhance efficiency across the sales organization.

The role requires a business degree, Salesforce admin certification, and 5 years of sales support experience within business aviation.

Qualifications

• Post-secondary education and a business-focused degree are required.
• Must hold Salesforce Administrator certification or equivalent experience.
• Strong knowledge of CRM processes and data integrity practices.

Responsibilities

• Create templates, documentation, and SOPs to streamline sales processes.
• Maintain consistent sales workflows and identify bottlenecks for improvements.
• Manage SFDC data: accounts, contacts, opportunities, follow-ups, activities.
• Track KPIs: conversion rate, pipeline velocity, quote turnaround time.
• Assist forecasting, opportunity tracking, and pipeline reviews for proactive actions.
• Develop Salesforce and Power BI dashboards to visualize KPIs and pipeline health.
• Provide analytical insights to support leadership decisions.
• Support end-to-end sales cycle across all Lines of Business.

Skills

Salesforce Administration

CRM software

Data analysis

Process improvement

Communication skills

Team collaboration

Education

Post-Secondary Education

Business degree

Salesforce Administrator certification

Tools

Salesforce

Power BI

Microsoft Office

Job description

As Canada’s premier private jet company with a legacy spanning over 70 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 600 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

Summary

The Sales Operations Specialist supports the Market Intelligence & Sales Operations department by optimizing processes, improving operational workflows, and ensuring data quality and accuracy across the sales organization. This role enhances the efficiency, consistency, and productivity of the sales team by managing CRM operations, maintaining key performance data, and delivering actionable insights that contribute to growth and smooth sales execution.

Responsibilities

• Create templates, documentation, and standardized operating procedures to streamline sales processes.
• Ensure operational consistency throughout the sales process, identifying bottlenecks and proposing improvements.
• Maintain accurate and up-to-date Salesforce data, including accounts, contacts, opportunities, follow-ups, and activity logs.
• Track key sales KPIs such as conversion rate, pipeline velocity, and quote turnaround time.
• Support sales forecasting, opportunity tracking, and pipeline reviews to drive proactive sales actions.
• Build and update Salesforce & Power BI dashboards to visualize KPIs and pipeline health.
• Provide analytical insights and recommendations to support leadership decision-making.
• Oversee and support the end-to-end sales cycle across all Lines of Business (LOBs).
• Collaborate closely with Sales, Marketing, and Market Intelligence teams to optimize workflow efficiency.
• Support onboarding and training of new team members on CRM systems, sales processes, and reporting tools.
• Ensure adoption and proper usage of operational tools within the sales organization.

Requirements

• Post-Secondary Education
• Business degree
• Salesforce Administrator
• 5 years in sales support experience
• General knowledge and experience of business aviation
• CRM software
• Salesforce
• Excellent communication and organizational skills
• Strong understanding of sales processes, pipeline dynamics, and operational efficiency levers.
• Proven solving skills and ability to adapt to changes quickly
• Team player helping colleagues, company, and customers to succeed
• Dependable and reliable self-starter and autonomous
• Result driven striving to beat targets
• Persistent and disciplined in pursuing leads and opportunities
• Willingness to learn and develop self, others, and company
• Computer literate and Web-savvy (Microsoft Office Suite)

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands‑on experience, mentorship, or role‑specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we’re committed to creating an environment where curiosity is encouraged and development is possible. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.