Sales Operations Specialist

I.M.P. Group International Inc.; Canada; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Execaire Aviation is seeking a Sales Operations Specialist to optimize processes, improve workflows, and ensure data quality across the sales org. You will manage CRM operations, maintain KPI data, and deliver insights that drive growth and efficient sales execution.

The role includes building dashboards in Salesforce and Power BI, supporting forecasting, and enabling end-to-end sales activities across all Lines of Business. Strong communication and analytical skills are essential.

Qualifications

• Post-Secondary Education is required.
• 5 years in sales support experience.
• General knowledge and experience of business aviation.
• CRM software experience is required.
• Excellent communication and organizational skills.
• Strong understanding of sales processes, pipeline dynamics, and operational efficiency levers.
• Proven solving skills and ability to adapt to changes quickly.
• Team player helping colleagues, company, and customers to succeed.
• Dependable and reliable self-starter and autonomous.
• Result driven striving to beat targets.
• Persistent and disciplined in pursuing leads and opportunities.
• Willingness to learn and develop self, others, and company.
• Computer literate and Web-savvy (Microsoft Office Suite).

Responsibilities

• Create templates, documentation, and standardized operating procedures to streamline sales processes.
• Ensure operational consistency throughout the sales process, identifying bottlenecks and proposing improvements.
• Maintain accurate and up-to-date Salesforce data, including accounts, contacts, opportunities, follow-ups, and activity logs.
• Track key sales KPIs such as conversion rate, pipeline velocity, and quote turnaround time.
• Support sales forecasting, opportunity tracking, and pipeline reviews to drive proactive sales actions.
• Build and update Salesforce & Power BI dashboards to visualize KPIs and pipeline health.
• Provide analytical insights and recommendations to support leadership decision-making.
• Oversee and support the end-to-end sales cycle across all Lines of Business (LOBs).
• Collaborate closely with Sales, Marketing, and Market Intelligence teams to optimize workflow efficiency.
• Support onboarding and training of new team members on CRM systems, sales processes, and reporting tools.
• Ensure adoption and proper usage of operational tools within the sales organization.

Skills

CRM software

Communication

Organizational skills

Sales processes

Pipeline dynamics

Education

Post-Secondary Education

Tools

Salesforce

Power BI

Microsoft Office Suite

Job description

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Sales Operations Specialist (entry to mid level position)

As Canada’s premier private jet company with a legacy spanning over 70 years,Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 600 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

Summary

The Sales Operations Specialist supports the Market Intelligence & Sales Operations department by optimizing processes, improving operational workflows, and ensuring data quality and accuracy across the sales organization. This role enhances the efficiency, consistency, and productivity of the sales team by managing CRM operations, maintaining key performance data, and delivering actionable insights that contribute to growth and smooth sales execution.

• Create templates, documentation, and standardized operating procedures to streamline sales processes.
• Ensure operational consistency throughout the sales process, identifying bottlenecks and proposing improvements.
• Maintain accurate and up-to-date Salesforce data, including accounts, contacts, opportunities, follow-ups, and activity logs.
• Track key sales KPIs such as conversion rate, pipeline velocity, and quote turnaround time.
• Support sales forecasting, opportunity tracking, and pipeline reviews to drive proactive sales actions.
• Build and update Salesforce & Power BI dashboards to visualize KPIs and pipeline health.
• Provide analytical insights and recommendations to support leadership decision-making.
• Oversee and support the end-to-end sales cycle across all Lines of Business (LOBs).
• Collaborate closely with Sales, Marketing, and Market Intelligence teams to optimize workflow efficiency.
• Support onboarding and training of new team members on CRM systems, sales processes, and reporting tools.
• Ensure adoption and proper usage of operational tools within the sales organization.

Requirements

• Post-Secondary Education
• 5 years in sales support experience
• General knowledge and experience of business aviation
• CRM software
• Excellent communication and organizational skills
• Strong understanding of sales processes, pipeline dynamics, and operational efficiency levers.
• Proven solving skills and ability to adapt to changes quickly
• Team player helping colleagues, company, and customers to succeed
• Dependable and reliable self-starter and autonomous
• Result driven striving to beat targets
• Persistent and disciplined in pursuing leads and opportunities
• Willingness to learn and develop self, others, and company
• Computer literate and Web-savvy (Microsoft Office Suite)

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands‑on experience, mentorship, or role‑specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we’re committed to creating an environment where curiosity is encouraged and development is possible. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.