Sales Operations Project Manager - Hybrid

Club Demonstration Services; Ottawa; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sales Operations Project Manager who is bilingual in English and French. This role is integral to bridging retail sales support with operations management, requiring exceptional communication skills and a keen attention to detail. The successful candidate will manage project deliverables, facilitate communication across international teams, and support executive events. With a focus on operational efficiency and strategic objectives, this position offers a unique opportunity to contribute to the organization's success in a dynamic environment. If you thrive in collaborative settings and are passionate about project management, this role is perfect for you.

Qualifications

• 2-4 years in sales or operations roles in retail.
• Strong communication skills in English and basic French.

Responsibilities

• Develop and manage project plans, ensuring timely delivery.
• Maintain strong partnerships with global teams for operational support.
• Oversee planning and execution of internal and client-facing events.

Skills

Communication Skills

Problem-Solving

Strategic Thinking

Project Management

Bilingual (English and French)

Education

Bachelor's Degree

Tools

Microsoft Office

SAP

Project Management Platforms

Job description

Summary

Sales Operations Project Manager - Bilingual

The Sales Operations Project Manager plays a pivotal role in integrating retail sales support with operations management and project management. This position requires strong communication skills in both English and basic French, and a high level of attention to detail. The role is crucial for managing and delivering projects as assigned, leading operational communications, and providing ongoing support to ensure seamless collaboration with international teams. This individual will also support executive or team events and manage international calendars. By overseeing project deliverables, facilitating communication, and maintaining operational efficiency, this specialist contributes significantly to the organization's strategic objectives and operational success.

Bilingual Required: Fluent in French and English

Essential Job Duties and Responsibilities

1. Project Management

• Develop comprehensive project plans, including defining project scope, goals, and deliverables.
• Manage and communicate project requirements, forecast resource needs, and align with stakeholders.
• Implement and manage project changes to achieve deliverables.
• Deliver projects at high quality standards, on schedule, and within budget.
• Support international teams with ad hoc or ongoing projects.

Operational & Sales Support

• Maintain strong partnerships with global teams to ensure satisfaction, supporting Ops leadership and sales as needed.
• Provide clear project status updates and facilitate regular meetings.
• Resolve problems and escalate issues when necessary.
• Proactively address risks and challenges through engagement with leadership teams.

Operational Reporting and Documentation

• Develop and maintain detailed operational reports and documentation to guide decision-making.
• Utilize proficiency in Microsoft Office and knowledge of SAP for operational tasks.
• Manage procurement and sourcing processes, including purchase orders.

Executive Admin and International Calendar Coordination

• Serve as the primary liaison for internal and client-facing events and meetings.
• Oversee planning, documentation, and execution of events to ensure seamless delivery aligned with organizational goals.
• Support the international team in managing and delivering event aspects.
• Manage senior executive calendars, coordinate travel, oversee expense reports, and maintain task statuses.

Communication and Translation Support

• Oversee ownership of weekly communication guides and support delivery of weekly updates.
• Translate documents to English and French as needed.
• Provide language support for internal and external communications to ensure effective communication across linguistic barriers.

Minimum Qualifications

Education Level: Bachelor's Degree or equivalent experience
Experience: 2-4 years in sales or operations roles in retail

Skills, Knowledge, and Abilities

• Language and communication skills
• Problem-solving and strategic thinking
• Technical skills: MS Office (PowerPoint, Word, Excel Mid-level), SAP, project management platforms, operational management and communication
• Project management skills

Additional Information

This position does not have supervisory or mentoring responsibilities. The company is committed to equal opportunity employment and provides accommodations for applicants with disabilities upon request.