Sales Operations Director — Growth & Strategy

Thumbtack; Canada; Remote; CAD 184,000 - 238,000; Full time

Job summary

Thumbtack is seeking a Senior Sales Operations Leader to drive our sales strategy and partner with Sales leadership across North America and the Philippines. You will shape outbound and account-expansion programs, leverage AI in workflows, and translate data into strategic levers that lift revenue.

You will report to the VP of Commercial Operations and manage analysts and managers, building scalable processes and tools to accelerate seller performance.

Qualifications

• Experience developing and executing sales or commercial strategy with revenue growth.
• Analytical depth to investigate problems; questioning metrics and data.
• Experience building a new sales motion, team, or operating capability from an unclear starting point.
• Experience leading managers and developing people with clear expectations and feedback.
• Clear communication and sound judgement with partners; challenge senior stakeholders with data.

Responsibilities

• Drive the sales strategy to grow revenue, partnering with Sales leadership to set priorities and execute against shared goals.
• Build new approaches to outbound acquisition and existing account expansion; test and scale what works.
• Analyze data with reps and pros to identify opportunities to maximize sales and pro lifetime value.
• Use AI to build prospecting, selling, and account-management workflows; measure adoption and impact on revenue or productivity.
• Align priorities and ownership with Product, Marketing, Data Science, and sales technology partners; resolve dependencies.
• Keep core sales operations running, including lead routing, account management workflows, and sales tools.
• Develop the managers on your team and delegate ownership; make hiring and performance decisions.

Skills

Sales strategy

Data analysis

Team leadership

Communication

Problem solving

Job description

Thumbtack is seeking a Senior Sales Operations Leader to drive our sales strategy and partner with Sales leadership across North America and the Philippines. You will shape outbound and account-expansion programs, leverage AI in workflows, and translate data into strategic levers that lift revenue.

You will report to the VP of Commercial Operations and manage analysts and managers, building scalable processes and tools to accelerate seller performance.