Global Partner Ops Manager: Onboarding & Automation

Thumbtack; Toronto; Remote; CAD 121,000 - 156,000; Full time

Job summary

Thumbtack is seeking a Manager, Operational Foundations for its Partner Operations team. You will oversee onboarding, integrations, partner finance, reporting, and internal tooling to scale partnerships across the globe.

Work closely with Product and Engineering to remove blockers, improve APIs, and drive automation using Salesforce, Salesloft, and AI-enabled workflows. This high-impact leadership role requires 5+ years in related fields and 2+ years of people management, with a focus on

Qualifications

• 5+ years of experience in partnership operations or related fields.
• 2+ years of people-management experience.
• Experience designing onboarding, implementation, or support processes.
• Technical fluency with APIs, integrations, data flows, and business systems.
• Experience developing tooling across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
• Strong analytical and program-management skills.
• Clear, influential communication with an owner mentality.

Responsibilities

• Own developer and partner onboarding end-to-end: intake through launch, set acceptance criteria, SLAs, ownership and handoffs.
• Improve onboarding performance by tracking time from application to launch and identifying bottlenecks.
• Lead integration support and establish escalation paths with Product and Engineering.
• Scale the partner support experience with a knowledge base and self-serve resources.
• Turn operational insights into product improvements by reporting on ticket volume and resolution times.
• Own Business Development tooling and automation strategy for Salesforce, Salesloft, ticketing systems, dashboards, and AI workflows.
• Lead core Partner Operations functions with a globally distributed team and clear SLA targets.

Skills

Partnership operations

Developer operations

Technical program management

Business operations

Revenue operations

People management

Onboarding design

APIs & integrations

Data flows

Product collaboration

Tools

Salesforce

Salesloft

Ticketing systems

AI-enabled workflows

Job description

Thumbtack is seeking a Manager, Operational Foundations for its Partner Operations team. You will oversee onboarding, integrations, partner finance, reporting, and internal tooling to scale partnerships across the globe.

Work closely with Product and Engineering to remove blockers, improve APIs, and drive automation using Salesforce, Salesloft, and AI-enabled workflows. This high-impact leadership role requires 5+ years in related fields and 2+ years of people management, with a focus on