Sales Operations Director — AI-Driven Growth

Thumbtack; Victoria; On-site; CAD 184,000 - 238,000; Full time

Job summary

Thumbtack is expanding its Sales Operations team in North America, leading strategies to grow revenue by bringing more pros onto Thumbtack and expanding existing accounts. You will oversee analysts and managers across the region, shaping outbound prospecting and account growth while leveraging AI to optimize workflows and outcomes.

You’ll work closely with Sales leadership, Product, Marketing, and Data Science to implement scalable programs and measurable improvements, reporting to the VP of

Qualifications

• Experience developing and executing sales or commercial strategy with evidence of revenue growth.
• Ability to investigate problems using data, challenging metric definitions and testing diagnoses.
• Experience building a new sales motion, team, or operating capability from unclear starting point.

Responsibilities

• Drive the sales strategy to grow revenue, partnering with Sales leadership to set priorities and execute goals.
• Build new outbound acquisition and account expansion approaches; test and scale successful ones.
• Analyze data with reps to identify opportunities to maximize sales and pro lifetime value, implementing changes.
• Use AI to improve prospecting, selling, and account management workflows and measure impact on revenue/productivity.
• Coordinate with Product, Marketing, Data Science, and sales-technology partners to align priorities and resolve dependencies.
• Keep lead routing, account management workflows, and sales tools running smoothly to maximize selling time.
• Develop managers on the team and make hiring and performance decisions to build capability.

Skills

Sales strategy

Revenue growth

Analytics

Leadership

Communication

Curiosity

Job description

Thumbtack is expanding its Sales Operations team in North America, leading strategies to grow revenue by bringing more pros onto Thumbtack and expanding existing accounts. You will oversee analysts and managers across the region, shaping outbound prospecting and account growth while leveraging AI to optimize workflows and outcomes.

You’ll work closely with Sales leadership, Product, Marketing, and Data Science to implement scalable programs and measurable improvements, reporting to the VP of