Sales Operations Analytics Manager

SOTI; Mississauga; On-site; CAD 90,000 - 110,000; Full time

Job summary

SOTI is seeking a leader to manage Reporting and Analytics for the Global Business Operations and Sales teams in Mississauga. You will own the analytics roadmap, deliver dashboards, and provide insights to enable strategic decision making across regions.

The ideal candidate has 5+ years in Business/Sales Operations, is a Salesforce power user, and proficient in Excel/Sheets, with strong data handling and stakeholder management skills. A fast-paced tech environment experience is a plus.

Qualifications

• Proven experience in a similar role and managing a small team.
• 5+ years of Business/Sales Operations experience.
• Salesforce power user (Reports, Dashboards etc.).
• Advanced Excel/Sheets skills.
• Ability to work with large, complex data sets.
• Strong commitment to excellence and process orientation.
• Excellent analytical and problem-solving skills to derive insights from data.
• Experience in a fast-paced tech/SaaS environment is a plus.
• Collaborative team player with customer service orientation.

Responsibilities

• Lead the Reporting and Analytics function to support the Global Business Operations and Sales teams.
• Drive executive reporting roadmap and provide insights to support decision making.
• Manage requirements for regular forecast reporting and leadership meetings.
• Support quarterly reviews with regional teams on sales performance.
• Develop KPIs with Regional Bus Ops and Sales Leaders to track performance.

Skills

Salesforce power user

Advanced Excel/Sheets

Data analysis

Stakeholder management

Team leadership

Big data handling

Tools

Salesforce

Power BI

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Reporting to the Director, Global Business Operations, you will lead the Reporting and Analytics function to support the Business Operations team and global Sales organisation across data requests, dashboards queries and reporting requirements. You will drive the executive reporting roadmap and support the business with better analysis and insights to support decision making.

Key Responsibilities

• Manage requirements to support regular Drive Plan and Leadership meetings with forecast reporting, variance analysis, funnel reviews and top opportunity analysis.
• Provide Analysis for Quarterly Business Reviews for Regional teams on sales performance, execution of strategy and key leading indicators.
• Work with Regional Bus Ops and Sales Leaders to identify key KPIs to track business performance success and execute within regular reporting and dashboards.
• Drive creation and execution of integrated reporting roadmap to support the business.
• Collaborate with internal teams to manage data warehouse infrastructure, data availability, accuracy and quality.
• Manage internal Reporting, Salesforce and Power BI relationships and projects.
• Support execution of reporting into Power BI – supporting requirements gathering, data validation, UAT testing and communicating rollout of new dashboards.
• Assist with coordination of Salesforce data, dashboards and reporting inquiries.
• Regular auditing of information disseminated by the global and regional reporting teams to ensure consistency of data, reduction of duplication and logging of regular requests to inout to future Power BI roadmap.
• Territory Management, Quota Setting
• Provide analysis across pricing and deal structure trends across the region, revenue streams and product sets to advise on future go to market initiatives.
• Provide analysis on competition, market trends, win rates and opportunity best practice to drive efficiency across opportunity conversion and customer/partner acquisition.
• Identify and drive improvements across sales reports and dashboards, implement and automate enhancements to drive efficiencies across the sales cycle and regular sales forecast meetings.
• Execute effective change management across all functions of the organization to support the implementation of changes to sales reports and dashboards.
• Ensuring regular data governance checks are documented and executed and areas for improvement are identified.
• Deliver ad-hoc leadership reporting and analysis as required.
• Manage team and coordinate activities across global reporting teams.

An ideal candidate has:

• Proven experience in a similar role and managing a small team
• 5+ years of Business/ Sales Operations experience
• Salesforce power user (Reports, Dashboards etc.)
• Advanced Excel/G-sheet skills
• Ability to work with large, complex data sets
• Strong commitment to excellence, detail and process oriented
• Excellent analytical and problem-solving skills and is able to draw high-level business conclusions and trends from detailed financial and statistical data
• Experienced in a fast paced, dynamic sales and marketing environment. Experience within technology organisation/ Saas industry experience is a distinct advantage.
• Collaborative team player, great communicator and is customer service oriented.
• Exceptional organizational and time management skills, can manage competing projects with tight deadlines effectively.
• Experience of interrogating and consolidating data from multiple sources to ensure robustness of assumptions, data & extract key insights to inform business strategy
• Demonstrable experience of stakeholder management and working with key business stakeholders in finance, sales and marketing departments.
• Confident preparing and presenting results to a senior management team, taking feedback and communicating complex analyses in an easy to understand format to sales and finance leads and the executive teams throughout the business

Replacement Role-- The targeted compensation for this position is $90,000- $110,000 CAD (annual). Final compensation is determined by education, experience, and internal equity principles.

Use of Artificial Intelligence in Hiring

SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact [e-mail].

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].