Sales Manager - Luxury

JRoss Recruiters; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a prestigious brand at the forefront of luxury home décor, where you will lead a stunning showroom experience and oversee a well-established team in a high-growth market. This role requires operational savvy and detail-oriented leadership to inspire and motivate a sales staff dedicated to providing superior customer service. You will be responsible for recruiting and training new hires, maintaining store standards, and analyzing sales performance to drive business success. If you are energetic, organized, and passionate about luxury home furnishings, this opportunity is perfect for you.

Benefits

Competitive compensation

Benefits package

Prestigious brand experience

Stunning showroom environment

Qualifications

• Ideal candidates should have prior home furnishings experience and strong customer service skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays is required.

Responsibilities

• Inspire and lead the sales staff while ensuring best practices are applied.
• Recruit and train new hires while maintaining a positive work environment.
• Analyze sales data and provide weekly performance recaps.

Skills

Leadership

Customer Service

Problem-Solving

Multitasking

Public Speaking

Written Communication

Verbal Communication

Tools

Spreadsheet Software

Word Processing Software

Email Software

Internet Software

Job description

Responsibilities

• Inspire, motivate and encourage teamwork
• Provide leadership, focus and direction for sales staff
• Create a positive work environment through coaching, mentoring, and ensuring all policies are followed
• Ensure best practices are being applied and successful metrics are achieved
• Recruit, interview and train new hires
• Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures
• Plan and lead staff meetings

Operations

• Delegate tasks to sales staff and ensure completion by following up regularly
• Supervise accuracy of time sheets, making adjustments where necessary
• Supervise physical inventory, cycle counts and receiving purchase orders
• Oversee customer service issues, offering advice and options to keep the customer happy
• Maintain store appearance and product presentation to company's standards
• Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved
• Guide team and implement sales strategies
• Share extensive knowledge of collections with clients as well as staff
• Provide support to store management and associates during peak periods or when scheduling conflicts arise
• Sell merchandise alongside sales staff and provide in-home design services for clientele
• Shop competition and keep up to date on competitive issues
• Utilize company reports to react to trends and drive business
• Responsible for analyzing sales data and composing a weekly recap on sales performance

Requirements

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.

• Sales experience with luxury brands, preferred
• Background in home furnishings sales, preferred
• Strong problem-solving, leadership and multitasking abilities
• The ability to work under pressure and handle challenging situations
• Excellent customer service, organizational, public speaking, and written/verbal communication skills
• Well-groomed, customer-friendly, energetic, and highly organized
• Proficiency with spreadsheet, word processing, email and internet software
• Ability to lift/move up to 50 lbs

Corporate Culture

• Be part of a prestigious brand at the forefront of luxury home décor.
• Lead a stunning showroom experience where customers expect the best.
• Oversee a well-established team and flagship location in a high-growth market.
• Competitive compensation and benefits package.