Sales Manager & Events Lead: Elevate Customer Experience

Michaels of Canada; Sault Ste. Marie; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Sault Ste. Marie, ON, is seeking a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach staff on selling behaviors, manage SOPs, oversee POS, BOPIS, Same Day Delivery, and in-store programs like Loyalty Rewards. The role requires 3+ years of retail leadership and availability for nights, weekends and early mornings.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and manage SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure policy execution and accountability for store conditions and results.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Train, coach, and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer coaching

Asset protection

Operational excellence

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Sault Ste. Marie, ON, is seeking a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach staff on selling behaviors, manage SOPs, oversee POS, BOPIS, Same Day Delivery, and in-store programs like Loyalty Rewards. The role requires 3+ years of retail leadership and availability for nights, weekends and early mornings.