Retail Sales Manager - Customer Experience & Ops Leader

Michaels of Canada; Toronto; In loco; CAD 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Tuition assistance

Paid time off

Team member discounts

Descrizione del lavoro

The Michaels Companies Inc. is seeking a Sales Manager for the TOR-TORONTO/ST CLAIR, ON store.

You will lead the sales culture, drive KPIs, and coach frontline teams to deliver exceptional customer service and brand standards. Responsibilities include ensuring SOP compliance, managing POS/Self‑Checkout efficiency, leading omni‑channel services, and promoting loyalty programs, with hours that include nights, weekends, and early mornings.

Competenze

• 3+ years retail leadership experience.

Mansioni

• Lead store operations and customer experience.
• Ensure SOPs and company programs are followed.
• Coach and develop team members through onboarding and ongoing training.
• Oversee BOPIS/Same Day Delivery and loyalty programs.
• Promote protection plans and in‑store services.

Conoscenze

Retail leadership

Customer experience

Coaching

Team leadership

POS operations

Strumenti

POS systems

Self‑Checkout

Descrizione del lavoro

The Michaels Companies Inc. is seeking a Sales Manager for the TOR-TORONTO/ST CLAIR, ON store.

You will lead the sales culture, drive KPIs, and coach frontline teams to deliver exceptional customer service and brand standards. Responsibilities include ensuring SOP compliance, managing POS/Self‑Checkout efficiency, leading omni‑channel services, and promoting loyalty programs, with hours that include nights, weekends, and early mornings.