Retail Sales Manager: Lead Customer Experience & Growth

Michaels Stores; Barrie; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Generous employee discounts

Much more

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at the Barrie, ON location to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and company programs.

Responsibilities include coaching, POS optimization, and daily execution of merchandising and customer service standards to achieve KPIs and uptime of operations.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and operational expectations.

Skills

Retail leadership

Customer coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager at the Barrie, ON location to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and company programs.

Responsibilities include coaching, POS optimization, and daily execution of merchandising and customer service standards to achieve KPIs and uptime of operations.