Sales & Estimation - Sales Operations Coordinator

Great Northern Insulation Inc.; London; On-site; CAD 42,000 - 56,000; Full time

Job summary

Great Northern Insulation Inc. is seeking a Sales Operations Administrator in Ontario to support data entry for the Home Renovation Savings Program - Attic stream. You will assist in collecting customer details, creating applications, and working with the Sales Operations Team on shared duties.

You will update the program portal and CRM, contact customers for missing info, and help maintain accuracy and efficiency in processing applications. Reports to the Sales Operations Leader.

Qualifications

• Experience in customer service and administrative roles.
• Strong communication and organizational skills.
• Ability to work independently and in teams; high productivity and attention to detail.
• Experience with Office 365 and CRM systems preferred.

Responsibilities

• Review and update customer application files and documents in the program portal and CRM.
• Contact customers by phone and email to request missing information and clarify details.
• Create, update, and submit program applications with accuracy and efficiency.
• Correct and update files flagged for errors; collaborate with internal teams to advance applications.
• Review daily audit reports to track backlog and monitor volume.
• Support incoming calls by discussing program requirements and pre-qualifying eligibility.
• Perform additional tasks as assigned.

Tools

Office 365

CRM

Job description

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.

We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!

Job Description: The Sales Operations Administrator is responsible for supporting data entry related to the Home Renovation Savings Program - Attic stream. This role will assist in the valuable collection of customer detail, creation of applications, collaborating with back-office teams, and working closely with the Sales Operations Team on shared duties.

Job Responsibilities

• Review customer application files—including participation agreements, supporting documents, invoices, and photos—and accurately update the program portal and internal CRM according to established processes.
• Contact customers via phone and email to request missing or clarifying information and update all relevant systems accordingly.
• Create, update, and submit program applications with a high level of accuracy, efficiency, and attention to detail.
• Correct and update files flagged for errors or incomplete information, collaborating with internal teams, customers, and program representatives to advance applications.
• Review and maintain daily internal audit reports to track program backlog, identify issues, and monitor overall volume.
• Support incoming call volume by speaking with customers about program requirements, gathering necessary information for their applications, and pre-qualifying their eligibility for the program.
• Perform additional tasks and responsibilities as assigned.
• Strong communication and organizational skills.
• Ability to work individually and with teams.
• High level of productivity
• Strong attention to detail.
• Previous customer service experience, administrative and office experience.
• Good decision making and problem-solving skills.
• Experience with Office 365 and previous CRM preferred

Reports to: Sales Operations Leader

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.