Sales & Estimation - Programs Service Representative

Great Northern Insulation; Whitby; On-site; CAD 25,000 - 44,000; Part time

Job summary

Great Northern Insulation is seeking a Programs Service Representative in Whitby, ON for an outgoing individual with an interest in residential construction and sales support. The role is part-time (~25 hours/week) and will run afternoons/evenings and weekends to accommodate customers scheduling outside normal hours.

This position is paid on a piece-rate model based on appointments attended and quotes completed, with a bonus if the quoted job is won.

Qualifications

• Experience providing customer service in a field environment is preferred.
• Ability to work afternoons/evenings and weekends.
• Strong communication and proactive problem-solving skills.

Responsibilities

• Visit jobsites to complete measurements, address callbacks and provide customer service as required.
• Help ensure the work environment is safe, secure and healthy.
• Accurately measure and record information in CPQ (Salesforce CPQ).
• Deliver excellent customer service at all levels of interaction.
• Provide suggestions to the Production Supervisor.
• Work well as part of a team with a positive attitude.
• Demonstrate proactive organizational skills and timeliness.

Skills

Customer service

Teamwork

Attention to detail

Tools

CPQ (Salesforce)

Job description

Whitby, ON, Canada •

Oshawa, ON, Canada

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We're a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.

We're also a network of talented people who care about each other and believe deeply in what we do. We're diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!

For this role, we are looking for an outgoing candidate with residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a sales visit outside of the usual workday. Scheduling is flexible, so students are welcome! This role will be compensated using a piece-rate model based on number of appointments attended and quotes completed, with a bonus if the quoted job is won.

Job Description

The Programs Service Representative isa part-time (~25 hour/week) role responsible for initial pre- inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs .

KeyResponsibilities:

• Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required.
• Assisting in ensuring that the work environment is safe, secure and healthy.
• Accurately measure and record information in CPQ (a salesforce application)
• Ensure great customer service at all levels
• Report suggestions/proactive solutions to Production Supervisor
• Reliable, with high integrity and strong work ethic
• Ability to work as part of a team.
• Professional , positive attitude.
• Proactive organizational skills
• Work efficiently within specified timelines

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.