Sales Engineer

Sera4; Southwestern Ontario; On-site; CAD 70,000 - 110,000; Full time

Job summary

Sera4 is seeking a customer-facing technical specialist to support the sales process with deep technical expertise, design solutions, deliver live product demonstrations, and engage customers and partners throughout evaluations. You will collaborate with Sales, Marketing, Engineering, and Customer Success to help understand needs and successfully implement Sera4 solutions.

This role emphasizes solving complex technical challenges, clearly communicating value, and building trusted relationships

Qualifications

• Strong technical knowledge of access control, security, or related technologies.
• Experience with system integration, configuration, and troubleshooting.
• Excellent communication and presentation skills.
• Ability to explain technical concepts to technical and non-technical audiences.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Serve as the primary technical resource during the sales process.
• Support customer evaluations, technical discussions, and solution positioning.
• Deliver engaging product demonstrations and educate customers on Sera4 solutions and use cases.
• Build trusted relationships to understand customer needs.
• Design and configure solutions with customers and support integrations with workflows and third-party systems.
• Create and maintain technical presentations, solution briefs, and installation guides.
• Support RFIs, RFPs, and customer-facing technical documentation.
• Monitor industry trends and strengthen technical positioning to differentiate.

Job description

About Sera4

Sera4 is the market leader in keyless access systems that protect critical customer assets while streamlining operations. We build scalable cloud, mobile, and embedded software solutions that deliver secure access through mobile credentials.

As demand accelerates across retail and critical infrastructure markets, we’re expanding our team.

The Role

This is a customer-facing technical role focused on supporting the sales process through technical expertise, solution design, product demonstrations, and customer engagement.

You will be an individual contributor working closely with Sales, Marketing, Engineering, and Customer Success teams to help customers and partners understand, evaluate, and successfully implement Sera4 solutions. This role is ideal for someone who enjoys solving complex technical challenges, communicating value, and building trusted relationships with customers and partners.

What You'll Own

• Technical Sales Support
  • Serve as the primary technical resource during the sales process
  • Support customer evaluations, technical discussions, and solution positioning
• Customer & Partner Enablement
  • Deliver engaging product demonstrations
  • Educate customers and partners on Sera4 solutions and use cases
  • Build trusted relationships to understand customer needs
• Solution Design & Integration
  • Design and configure solutions with customers
  • Support integrations with customer workflows and third-party systems
  • Ensure alignment with security and operational requirements
• Technical Documentation
  • Create and maintain technical presentations, solution briefs, and installation guides
  • Support RFIs, RFPs, and customer-facing technical documentation
• Market Intelligence & Competitive Positioning
  • Monitor industry trends, customer needs, and competitor offerings
  • Strengthen technical positioning and support competitive differentiation

What You Bring

• Strong technical knowledge of access control, security, or related technologies including:
  • Hardware - Low-voltage electrical systems Wiring and installation Mechanical systems design
  • Software - API integrations Cloud architecture Mobile application design
• Experience with system integration, configuration, and troubleshooting
• Excellent communication and presentation skills
• Strong problem-solving and customer-facing abilities
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience working cross-functionally in a fast-paced environment

Why Join Sera4?

• Work with industry-leading keyless access technology
• Direct impact on customer success and company growth
• Collaborative, high-performance team environment
• Opportunity to shape technical solutions and market strategy

Interested?

If you are passionate about technology, enjoy solving customer challenges, and thrive at the intersection of sales and engineering, we’d love to connect.