Sales-Driven Customer Service Rep (On-site Burnaby)

Cansel; Burnaby; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Uncapped Commission incentives

Flexible extended health and dental

Group Life/Disability/AD&D insurance

Job summary

Cansel in Burnaby, BC is seeking a Customer Service Representative to join our on-site team. This role blends customer service with sales, requiring proactive outreach, order processing, and collaboration with the Sales Team to drive revenue.

You will handle phones, emails, walk-ins, and e-commerce chats, record activities in Salesforce and SAP, and support showroom operations while ensuring exceptional customer experiences.

Qualifications

• 1-3 years of experience in sales and customer service.
• Strong desire and genuine interest in customers’ business.
• Ambition to meet and exceed revenue targets.
• Ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• Energetic and highly motivated to work in a team and independently.

Responsibilities

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.
• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.
• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and elevate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

Skills

Sales aptitude

Customer service

Communication

Teamwork

Troubleshooting

Tools

Salesforce

SAP

Job description

Cansel in Burnaby, BC is seeking a Customer Service Representative to join our on-site team. This role blends customer service with sales, requiring proactive outreach, order processing, and collaboration with the Sales Team to drive revenue.

You will handle phones, emails, walk-ins, and e-commerce chats, record activities in Salesforce and SAP, and support showroom operations while ensuring exceptional customer experiences.