Customer Service Representative - Burnaby

Cansel; Burnaby; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Uncapped Commission incentives

Flexible extended health and dental

Group Life/Disability/AD&D insurance

Job summary

Cansel in Burnaby, BC is seeking a Customer Service Representative to join our on-site team. This role blends customer service with sales, requiring proactive outreach, order processing, and collaboration with the Sales Team to drive revenue.

You will handle phones, emails, walk-ins, and e-commerce chats, record activities in Salesforce and SAP, and support showroom operations while ensuring exceptional customer experiences.

Qualifications

• 1-3 years of experience in sales and customer service.
• Strong desire and genuine interest in customers’ business.
• Ambition to meet and exceed revenue targets.
• Ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• Energetic and highly motivated to work in a team and independently.

Responsibilities

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.
• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.
• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and elevate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

Skills

Sales aptitude

Customer service

Communication

Teamwork

Troubleshooting

Tools

Salesforce

SAP

Job description

Customer Service Representative - Burnaby

Job Category: Operations

Requisition Number: CUSTO002135

• Posted : August 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Burnaby, BC V5J5H6, CAN

Description

Who we are? We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.

Position Summary We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

In this role, you will...

Responsibilities

Strategic Sales

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.

Business Development

• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties

• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and elevate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

About you

Qualifications

• 1-3 years of experience in sales and customer service.
• A strong desire and genuine interest in our customers’ business.
• A robust ambition to meet and exceed revenue targets.
• The ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Why choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.
• Uncapped Commission incentives for the sales team.
• Flexible extended health and dental benefits program.
• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
• Access to on-line pharmacy
• Company vehicle program for Sales Reps.
• Employee Referral Program.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Free access to our online courses database.
• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
• Preferred rates on some gym memberships.
• Preferred rates on personal insurance.
• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.